Posting Details
Alliant Energy is currently recruiting for a Distribution Center Dispatcher in Janesville, WI. The dispatch center plays a critical role in our ability to deliver reliable service to customers.
In this challenging role you will connect with crews to get the right resources sent out for outage and emergency calls. This role will dispatch for electric and gas services, receive customer trouble and service tickets or calls. monitor the gas systems, call employees for emergency work or notification purposes, coordinate field response, documents and updates systems and reports as well as monitor the overall electric distribution grid and are responsible for documenting switching activities.
Operations provide service 24 hours a day, 7 days a week. This position is an evening shift with hours from 3:00 pm - 11:00 pm. This position requires the applicant to live within 30 minutes of the Janesville Operations Center.
Job Responsibilities
- Receives and executes orders from the Transmission System Operations, GENCO System Operation Center or other authorized personnel and dispatches employees as described in the Electric Emergency Manual.
- Responds to emergencies in accordance with company policies and procedures to minimize customer impact (SAIFI, SAIDI, etc.), taking all necessary actions to maintain system integrity by: sectionalizing, monitoring system conditions, or other appropriate action.
- Uses distribution system tools and applications to monitor gas and electric systems. Takes action, documents and reports as required.
- May monitor the operation of substations and distribution facilities in the company's electrical power system using SCADA in order to insure adequate transmission of electricity.
- Initiates emergency call tree action and routes information to appropriate departments and personnel (i.e. Field Operations Leadership, Corporate Communications, Key Account Manager, etc.).
- Notifies proper personnel and dispatches company technicians on electric and gas trouble, and service calls.
- Receives and dispatches all emergency Digger's Hotline requests throughout the company.
- Follows prescribed company policies and procedures.
- Must be able to work in a highly stressful environment and to be able to deal with multiple tasks and situations simultaneously.
- Responds to after hour emergencies as required.
- Performs other duties which are similar, related or incidental to this position.
Job Qualifications
Preferred Experience:
- 2 years of experience in utility operations/construction
Other Requirements
- Must possess a valid driver's license.
- This job is covered by the Department of Transportation regulations on drug and alcohol testing (CFR 49, Parts 40 and 199), and is subject to drug testing according to said regulations.
Knowledge, Skills, and Abilities
- Thorough knowledge of electric and gas systems and how they operate.
- Ability to troubleshoot electric and gas problems by analyzing available information.
- Demonstrated ability to perform and efficiently multi-task under adverse conditions and communicate effectively with employees and public agencies.
- Thorough knowledge of company policies and procedures pertaining to switching, dispatching and emergency response.
- A working knowledge of distribution system operations applications.
- Strong communication skills including grammar, punctuation and telephone etiquette.
- Demonstrated ability to perform accurate work in a time frame which meets department objectives.
- Ability to follow written and verbal instructions.
- Ability to work in a culturally diverse work group and to perform the physical requirements of the job.
- Ability to successfully pass pre-employment screening assessments.
Alliant Energy Corporation
4902 N Biltmore Ln
Madison
Wisconsin United States
www.alliantenergy.com
