As part of National Grid's continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.
Job Purpose
A Lead Training Coordinator is needed for National Grid's transformative Advanced Meter Infrastructure (AMI) Program that will impact many parts of the business in our NY and MA territories. The Lead Training Coordinator will work closely with the Training developers, Trainers, Vendor Management Lead, and the Business Organizations who are responsible for blue-sky training such as MyAcademy, Customer Service Training and HR Learning & Development to organize/coordinate and execute the physical delivery of training in alignment with the AMI training strategy. This role is critical in ensuring business readiness for the substantial change in our core operations, supporting leadership and teams in sustaining new ways of working leveraging advanced technological solutions.
Key Accountabilities
Reporting into the Business Readiness & Change Management Director, the Lead Training Coordinator will drive the Training Coordination Plan that outlines the overall training delivery schedule inclusive of both back office and field training programs for the impacted employees across the organization. The Lead Training Coordinator will be responsible for the mapping and assigning of users to class sessions, handling facility and equipment scheduling and setup, monitoring all aspects of training delivery including trainer schedules, course completions, knowledge assessment scheduling and completion tracking. This role will also involve targeted stakeholder engagement to drive leadership and teams to prioritize, attend and apply the learnings from the AMI Training Program.
The Lead Training Coordinator will work side by side with the Training Lead and vendors for the:
Engage with VP & Director level leaders across the business to determine training availabilities
Liaison and collaborate across AMI Program workstreams (PMO, Field Deployment, etc.) to coordinate and manage training deliverables
Develop and manage the Training Coordination Plan with vendors
Develop and manage the Training Schedule for all impacted employees
Develop and organize physical and IT logistics required for training with NG facilities, IT and other key stakeholders
Develop the Train the Trainer approach and plan
Facilitate the Train the Trainer sessions with National Grid end user instructors
Develop and manage training evaluations, completion reports and compliance requirements within National Grid's Learning Management System
The Lead Training Coordinator will work closely with the AMI Change Management Director to:
Provide insights on business readiness to help influence stakeholder commitment and preparedness
Manage key stakeholders to desired training outcomes including leading coaching interventions to guide impacted stakeholder teams where additional support is needed to embrace new ways of working
Manage comprehensive set of training metrics, providing report outs to leadership on KPIs housed in business readiness dashboard
Represent Director as-needed in presenting business readiness updates to the broader AMI Program team and key business stakeholders
National Grid
40 Sylvan Rd
Waltham
Massachusetts United States
www.nationalgridus.com
