The Business Innovation Coordinator will support the implementation of the PGS Business Innovation Framework and will assist in embedding a culture of process and continuous process improvement, creativity, and problem-solving approach. Under minimal supervision, this position is responsible for assigned projects within Strategy and Technology team and supporting the planning, project design, and execution of processes. The role will leverage various business innovation and process improvement methodologies to drive successful outcomes for PGS team members and departments.
PRIMARY DUTIES AND RESPONSIBILITIES
- The BIC will apply traditional business analysis and process improvement methodologies such as Lean, Six Sigma, Design Thinking, Process Re-engineering, Customer Experience, and Process Excellence to drive successful process improvement initiatives 0
- The Business Innovation Coordinator will participate in the development of conceptualization, design, and implementation of new and inflight process improvement initiatives for Peoples Gas System
- The BIC role is expected to conduct client interviews, process observations, support workshop facilitations and develop high level value analysis activities including identifying appropriate KPIs, and operational metrics, that ensure project success criteria
- This role is required to utilize research (industry benchmarks / best practices) and customer journey transformation to support development of organizational capabilities and achieving operational excellence
KNOWLEDGE/SKILLS/ABILITIES (KSAs)
Required: Strong knowledge and abilities related to process improvement, process design, cost control, productivity, operational effectiveness, and efficiencies. Strong analytical, written, and oral communication skills and proficiency with MS Office Suite (Excel, Word, PowerPoint, Outlook). Possess strong attention to detail. Effectively exercise judgement while working independently and effectively coordinating multiple projects simultaneously. Ability to perform its assigned duties independently.
- Demonstrated experience and knowledge of Lean/Six Sigma and Business Innovation principles, methodologies, and tools.
- Ability to work independently and in teams to lead strategic trends and scenario analysis.
- Strong facilitation skills and the ability to collaborate at all levels across the organization.
- Leadership and influencing skills, with the ability to get things done and interact with various stakeholders.
- Team player with ability to work collaboratively with others in the organization and provide coaching to achieve results.
- Exceptional communication skills, both written and verbal, and solid presentation and facilitation skills.
Preferred: Intermediate knowledge Data Modeling, Virtual Collaborative technology platforms,
TECO Energy
702 N Franklin St
Tampa
Florida États-Unis
www.tecoenergy.com
