Position Summary
Want to join an award-winning team? At PPL Electric Utilities, we've won 26 J.D. Power and Associates awards for providing top-quality service to our customers. We are currently seeking Customer Service Assistants to join our team at either our Allentown, PA or Scranton, PA locations. In addition to a comprehensive benefits package, this position pay an hourly rate of $17.775. This position is a union position. Hired candidates will be part of Local 1600 IBEW.
The Customer Service Assistant I handles residential customer contacts related to payment arrangements, start/stop service, and other such transactions using automated step-through systems.
Primary Responsibilities
- Arranges payment plans with residential customers and process transactions related to start/stop service and other such transactions using automated step-through systems.
- Contacts residential customers for collection/reminder purposes and provides referrals to customer assistance programs.
- Operates related office equipment to access, process and refer customer information related to this job.
- Performs follow-up work related to credit and collection for residential customers, start/stop service and customer assistance programs.
- Processes payments.
- Performs back-office duties such as:
- General account maintenance to ensure accurate and current information
- Payment assistance follow-up (PUC decisions)
- Payment agreement email responses
- Residential dunning
- Faxed or mailed requests to start/stop service.
- Handles power problem related contacts during normal hours.
- Performs other related duties as assigned or as necessary.
Candidate Qualifications
Candidates must meet the basic qualifications and pass all required tests or assessments to receive consideration.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility form upon hire.
Basic Qualifications
- Ability to understand and follow procedures and written instructions.
- Ability to exercise tact, courtesy and good judgment in contacts with customers.
- Ability to effectively read, write and speak the English language.
- Ability to manage difficult or emotional customer situations.
- Ability to use standard office equipment.
- Successful completion of entrance testing as follows: call center simulation (LIMRA); data entry, clerical skills, and the G-Neil Job Family 3.
Preferred Qualifications
- Minimum of three (3) years of call center experience.
- College degree or completion of college coursework.
PPL Corporation
Two N Ninth St
Allentown
Pennsylvania United States
www.pplweb.com
