Job Description
SDG&E is an innovative San Diego-based energy company that provides clean, safe and reliable energy to better the lives of the people it serves in San Diego and southern Orange counties. The company is committed to creating a sustainable future by providing its electricity from renewable sources; modernizing natural gas pipelines; accelerating the adoption of electric vehicles; supporting numerous non-profit partners; and, investing in innovative technologies to ensure the reliable operation of the region's infrastructure for generations to come. SDG&E is a subsidiary of Sempra Energy (NYSE: SRE).
Our highly trained and responsive employees with their diverse skills, talents and ideas are the reason we can deliver on our commitment and are building America's best energy company. They are also the reason why we have been recognized with the industry's most coveted awards. Our employees undertake challenging work, and receive highly competitive compensation and benefits. As one of the region's largest employers, we're always searching for talented and bright people to join our team. After all, it takes the best to build the best. Learn more about benefits HERE.
Diversity and inclusion are core values of SDG&E. Empowering our employees to be their whole selves at work is our competitive advantage. This is where new ideas come from and meaningful collaboration gets an authentic start. By bringing together people with different perspectives, diverse backgrounds and real commitment to their own individuality, we have built a stronger business. Learn more about our commitment to diversity and inclusion HERE.
For more information, visit SDGEnews.com or connect with SDG&E on Twitter (@SDGE), Instagram (@SDGE) and Facebook.
This position within Construction Services supports the operations of SDG-E-s Vegetation Management Program in the execution of work associated with safety, compliance and service reliability.
- Process all incoming work into the current work management systems. Includes creating service requests for district and customer safety checks, SORTS, IOs, Forester field requests, and CMP/QC requests. Applies company policies and procedures as it relates to the work.
- Support respective contractor issuing and monitoring work activities for annual routine maintenance scheduled work, corrective maintenance work and various other projects. Prepare time-date sensitive VMA and environmental releases, removal cards, and other pertinent information for routine tree trim, project work, and off-cycle.
- Customer communications support hub, educating, returning calls, and generating work related to department processes, procedures, and policies. Interacts with a variety of internal departments and external agencies. Verify and confirm completion of assigned work, close notifications and perform in work management systems.
- Works with district ARSO dispatchers and Environmental Services to schedule onsite joint meet services, reviews orders for accuracy and ensure complete and detailed scope of work; verifies charge numbers and that environmental and permits are current and applicable to scope of work.
- Takes receipt of and processes VMA Certifications and supporting document for all work activities. Maintain personal and company files and records in accordance with the Record Retention Policy.
- Performs other duties as assigned. Participates in storm and emergency drills, responds to emergency calls and provides critical support during emergency operations using FOCAL Point and GIS systems.
Qualifications
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High school diploma required. College courses are desired
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Minimum of three years of customer service experience is required.
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Utility background or experience preferred.
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Microsoft Office proficiency required.
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Strong technical writing skills preferred.
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Working knowledge of Mainframe, GIS, SAP and DPSS/REAC desirable.
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Must be able to multi-task and work well under pressure, independently as well as part of a team.
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Must possess strong time management and organization skills and ability to prioritize.
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Must possess strong written and verbal communication skills.
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Ability to work well in a variety of situations, with internal and external customers, city representatives, and government agencies.
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Exercise flexibility, initiative, good judgment, and discretion.
San Diego Gas & Electric (SDG&E)
8326 Century Park Ct
San Diego
California United States
www.sdge.com
