Description
Job Description
Analyze organization business processes and systems (Distribution and Manufacturing) and automate/optimize processes through a third-party enterprise resource planning system (JD Edwards Enterprise One). Apply functional knowledge to design and customization of workflow systems that provide seamless integration for client/server applications. Writes functional requirements, develops test plans, and works with production issues. Provides assistance to Development team. Reports to ERP Senior Manager, Global Product Supply.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Service Operation
- Responds to internal customers to resolve their technology problems.
- Enters and manages Incident and Service Request tickets in ServiceNow, IT Service Management Application.
- Provides technical support related for Distribution and Manufacturing systems used by Franklin Electric employees across all business functions.
- Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation.
- Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the (individual/team).
- Designs processes and improvements to resolve end user technology issues.
- Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems.
- Request and Change Management
- Ensures all changes and requests are entered in ServiceNow.
- Ensures the fulfillment of end user requests for Distribution and Manufacturing systems.
- Ensures changes are completed with proper documentation for SOX compliance.
- Reviews the forward schedule of changes for potential conflicts.
- Coordinates activities with internal auditors and other financial compliance staff to ensure that all Distribution and Manufacturing systems remain qualified and validated and activities are consistent with corporate standards.
- Ability to effectively prioritize and meet deliverable deadlines in a fast-paced environment.
- Project Management
- Participates as a resource on project led by others.
- Completes assigned project tasks on time and with high quality.
- Helps plan and implement Distribution and Manufacturing systems.
- Performs other related duties as required or assigned.
Contact
Franklin Electric Grid Solutions
34 Spring Hill Road
Saco
Maine États-Unis
franklingrid.com
From the same category : business analyst
