Who We Are
Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, EdgePower Inc., Filter Group Inc., Hudson Energy, Interactive Energy Group, Tara Energy, and terrapass.
Do you have a passion for people and helping others arrive at solutions?
If so, you could be a great fit for our service team!
The Opportunity
We currently have opportunities for bilingual Customer Care Representatives who are genuinely eager to help customers. Your well-developed communication skills, confidence in trouble-shooting and empathetic nature serve you well to identify and assess customers' needs to achieve satisfaction. As an organization, we strive to deliver exceptional customer experiences at every single touch point. As a company ambassador, your role in building relationships and trust with our customers is a key part in achieving our mission.
Responsibilities:
- Responding to customer queries by phone, email or chat
- Providing accurate and complete information by using the right methods and tools
- Maintaining a professional manner at all times, meeting company and regulatory standards
- Meeting personal/customer service team sales targets and call handling quotas
- Handling customer issues and providing appropriate solutions and alternatives
- Promoting our products as company ambassadors
- Effectively managing multiple tasks or projects and are keen to help teammates do the same
- Staying educated on corporate process and initiatives as well as market changes
Ideal candidates:
- Have a passion for helping others
- Go the extra mile to help their team and the company succeed
- Care about results
- Take pride in their work
- Value learning and sharing knowledge with others
- Seize opportunities and focus on solutions not problems
- Are inquisitive
- Thrive on working with diverse teams and are committed to collective success
- Know that hard work produces great things
Requirements:
- Bilingual (English / Spanish) is a MUST
- Strong computer skills and basic knowledge of MS Office
- Must have high-volume call experience
- Punctual and dedicated
- Great communication skills
- Grammatical competence (written and verbal)
- Passion to succeed with a positive competitive spirit
Experience:
- Minimum 1-2 years call center experience is required, working in a dynamic, fast paced customer contact center environment as an inbound specialist for customer service roles
- Candidates with experience within the retail energy customer service environment will be preferred.
Just Energy
5251 Westheimer Rd
Houston
Texas United States
www.justenergy.com
