Description
Requisition Number: 20-0255
Job Summary: (includes but is not limited to the following, other duties may be assigned):
Responsible for the accurate and efficient resolution of customer service issues.
Job Responsibilities:
- Answer incoming customer service calls
- Provide customer with full resolution to issues or concerns
- Correspond and coordinate with other departments to achieve issue resolution for customer
- Follow up with customer in writing when necessary
- Notate customer accounts with regards to all resolutions, pending status and updates
- Flag accounts appropriately to avoid collections and interruptions of service based on resolution
- Accept payments over the phone and issue reconnect orders when necessary
- Answer emails from customers in company boxes for support, information and access
- Return all messages from external call center where resolution was not completed
- Enter adjustments to customer accounts based on business rules
Requirements
- High School Diploma or Equivalent Degree Required
- Significant customer service experience and/or training required
- Energy industry specific experience preferred
- Must have exceptional skills in the following areas:
- MS Office
- Communication
- Problem Solving
- Multi-tasking
- Managing tasks in a high call environment
- Customer Service
- Ability to think of creative solutions for customer service issues
- Must be willing to work on a rotating schedule
- Must be open to work and travel during emergencies and natural disasters in order to keep customer service operations running smoothly
- Fluency in Spanish preferred
Contact
Calpine Corporation
717 Texas Ave
Houston
Texas United States
www.calpine.com
From the same category : customer service
14 May, 2024
