The Senior Analyst, Customer Energy Management (CEM) provides leadership to achieve alignment of internal, regulatory, and stakeholder priorities while maintaining a focus on meeting customer needs and expectations for energy efficiency, demand response, beneficial electrification and other clean energy solutions. This role is based within CEM MA's Policy and Strategy team that leads the development of three-year energy efficiency plans to be filed with regulators on behalf of the Company. The role will have a focus on budgeting, performance goals, and external reporting. Comfort working cross-functionally is critical in this role to ensure many Company and stakeholder needs are managed on an aggressive timeline.
Key Accountabilities
Responsibilities (including, but not limited to):
Collaborates with stakeholders, including advisory councils and their consultants, regulators, local governments, customer groups, environmental organizations, other utilities and program administrators, local contractors and vendor networks.
Analyzes large sets of data relating to energy saving measures, customers, and budgets/spending/energy savings. Presents conclusions in a concise and readily understandable manner. Candidates with a background in creating new and successful data reporting processes are desired.
Has expertise in Microsoft excel and the ability to become proficient in the Company's internal data and reporting systems.
Develops an understanding of customer needs and priorities, including differences that may exist among segments of customers. Applies critical thinking through insight gained via customer experiences, research, analysis, and best practices to creatively design solutions that meet or exceed customer expectations.
Understands Massachusetts energy policy and supports the Company's 80x50 goal to reduce greenhouse gas emissions by 80% below 1990 baseline levels by 2050 and ensures that these goals are represented during the energy efficiency planning process.
Partners with several internal teams on a day-to-day basis to ensure optimal performance of program portfolio. Participate on process excellence teams and continuously improve processes for customers and colleagues.
Comfortable and confident presenting in front of an audience to include internal and external stakeholders, advisory councils, and regulators at the Department of Public Utilities.
Supports the optimization of product and service development to support regulatory requirements, meet compliance obligations, and achieve success by creating value for customers and driving improved financial outcomes for National Grid.
Leads annual and quarterly reporting efforts to Massachusetts Energy Efficiency stakeholders, including regulatory filings for the Department of Public Utilities.
Qualifications
A Bachelor's degree in a business, economics, accounting, finance or engineering related area and 2+ years of related experience, or 2+ years in one or more of the following fields related to energy: commercial or residential energy efficiency, evaluation, energy policy and government, economics, engineering, sustainable program management or customer delivery or implementation.
Knowledge of the electric and gas industry; energy efficiency program planning, design, implementation and evaluation, local and national energy policy.
Knowledge of relevant industry practices, science and policies.
Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint), Tableau.
Knowledge of National Grid's business operations, company policies and practices.
Strong oral and written communications skills.
National Grid
40 Sylvan Rd
Waltham
Massachusetts United States
www.nationalgridus.com
