Description
Job ID 38705
Job Function
Operate a variety of meter data head end software applications to process and monitor meter and AMI network device error reports.
Job Description
- Operate a variety of meter data head end software applications to process and monitor meter and AMI network device error reports. Clarify problem areas with supervisory, as appropriate. Perform printing, receipting, filing, updating and submissions of meter and AMI network device error reports, as required.
- Operate and apply a variety of software applications in order to produce HTML documents, spreadsheets, presentations and flowcharts, tables and organizational charts. Perform text and object manipulation using the applications of sorting, moving, merging, segmenting and scanning. Produce lengthy numeric tables and flowcharts that involve detailed and/or specialized set-ups. Deliver, email or mail documents, as required.
- Update web pages, as requested by the supervisors or others by applying a variety of software applications and manipulating the web based coding (HTML) in order to produce quality documents to be posted to the website.
- Revise Documentation System Documents, as instructed, using control procedures in the document creation, revision, deletion and documentation classification. Ensure that proper standards and procedures are followed in production. Maintain, manage, back-up and archive up-to-date firmware distribution lists and arrange for duplication and distribution to end users.
- Perform daily verification routines on Advanced Metering Control Computer (AMCC) and head-end systems and update/edit, as required (data files, error logs and reports).
- Assist in the development/revision of processes, tools and procedures document, as required.
- Prepare correspondence from information received through inquiries and trouble calls related to customer billing (i.e. meter reads, change meters, meter multiplier etc. ensuring grammatically correct and ensuring correctness of addresses, titles, etc. Provide information to personnel on meter and AMI network device error reports in accordance to established procedures. Initiate inquiries and open trouble tickets on metering and network devices.
- Process meter and AMI network device trouble reports; follow up with internal and external support groups on the status of trouble reports and ticket resolutions.
- Work with internal and external customers regarding details on customer service issues and inquiries including the commissioning of meter and network devices and commencement of meter data collection.
- Assist in the resolution of meter and AMI network device trouble reports using established procedures, practices and operational tools.
- Record, log meter and AMI network device trouble reports, according to established procedures for reference and control of work to ensure negotiated service level agreements are met. Input meter and AMI network device trouble into database.
- Perform a variety of clerical duties such as maintain filing system; support the configuration of users to the AMCC in accordance to established procedures.
- Test and verify the end-to-end communication paths for data errors using the tools of the AMI network component and the head-ends systems prior to commissioning of meter installations and commencement of meter data collection.
- Participate in the change management process including the configuring and provisioning for commissioning and decommissioning of meters and network devices to or from the system in accordance to established procedures.
- Update and maintain network component assets, configuration database and network map in accordance to established procedures.
- Collect metering data from metering installations and synchronize meter clock times to specifications set forth in the Meter Data Management and Repository (MDM/R).
- Ensure outage restoration messages are delivered to the integration point/HUB, Distribution Operation Management Centre (DOMC).
- Apply substitution routines, or perform minor data estimation as defined by the MDM/R. Review erroneous outputs, error messages and exceptions to establish the reason for the problem and identify corrective action.
- Perform other duties as required.
Selection Criteria
Education:
- Requires knowledge of computer technology to operate various database applications associated with personal computers, scanners and other auxiliary equipment.
- Requires a good knowledge of English to produce correspondence grammatically correct and to communicate effectively with others in the production of reports.
- Requires proficiency in keyboard operation. This knowledge is considered to be normally acquired either through the successful completion of Grade XII in a Secondary, Commercial or Technical School or by having the equivalent level of education.
Experience:
- Requires experience various software applications (i.e.: MS Office) and equipment related to the collection of data using Advance Metering Infrastructure head end systems.
- Requires experience in the management and maintenance of record systems and office practices to produce reports and to handle and review routine inquiries and correspondence.
- Requires an understanding of the organization, sources of information, contacts, safety and policies, practices and procedures. A period of up to three years is considered necessary to gain this experience.
Contact
Hydro One Inc.
483 Bay St
Toronto
Ontario Canada
www.HydroOne.com
From the same organization
2 Nov, 2026
