Responsibilities
Columbia Gas
Customer Service Representatives:
- 8 Weeks of paid training
- Full-time positions
- Benefits begin at date of hire - no waiting period
- Work/life balance: Customer Contact center hours of Operation are Monday - Friday, 7 AM to 7 PM and Saturdays 8 AM - Noon
- Starting rate of pay is $14.50 per hour
Serious inquiries only please. We are now accepting candidates for future training class dates. The selection process requires that interested candidates MUST have access to a laptop or desktop computer with functioning Webcam.
These positions are contact center based and are not work from home opportunities.
Columbia Gas provides an essential service and is included in the listing of businesses identified by state officials as life-sustaining and is expected to continue physical operations. Columbia Gas is taking all available precautions to keep our employees safe.
Columbia Gas, a NiSource company, is seeking dependable full-time Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with others. There will be a full range of opportunities which include diverse, detailed, complex responsibilities. This position responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls.
The selected candidates must possess an enthusiasm for learning along with good problem-solving, conflict resolution and math skills.
Additional responsibilities will include, but not limited to:
- Processing billing calls; investigate meter read and other requests relating to billing accuracy or payment.
- Handling emergency calls
- Processing customer move-ins, adds and transfers.
- Processing refunds, compensation requests and changes to accounts.
- Routing escalated customer issues for resolution.
- Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy or other programs, as necessary
- Processing order inquiry calls, initiate service orders, and provide service order status updates.
- Assisting customers with credit/payment arrangements
- Directing customers to the appropriate self-service channels as necessary
- Meeting individual deadlines, metrics and team goals
- Multi-tasking while effectively focusing on priority issues
- Working cooperatively in a group environment to achieve common goals
Qualifications
Required for Selection:
- High school diploma or equivalent.
- One (1) year of Customer service experience.
- Above average knowledge and ability of PC skills.
- Solid written and verbal communication skills
- Must be 18 years of age or older.
Competencies :
- Customer Focus
- Performance Focus
- Solving Problems
- Respecting Others
- Working with Others
- Confidence Communication
- Working Pro-actively
Other Information
All Customer Service Representative calls are recorded for quality assurance.
Attendance is closely monitored.
Nisource, Inc.
801 E 86th Ave
Merrillville
Indiana United States
www.nisource.com
