October 26, 2025
Electric Energy Jobs

Consultant, Customer Strategy & Experience

Organization:
SaskPower
Region:
Canada, Saskatchewan, Regina
End of contest:
July 12, 2020
  This job posting has expired
Type:
Full time
Category:
Customer service
Description
JOB SUMMARY:

The Consultant is accountable to provide leadership and strategic consultation and support to a broad range of multiple functional areas. As a member of SaskPower's management team, this position is responsible to research, develop, recommend and implement strategic and operational programs, policies and procedures regarding SaskPower's organizational structure, operations and managerial methods; ensuring alignment with both departmental and corporate goals and objectives.

KEY ACCOUNTABILITIES:

  •  Provide strategic and confidential consultation and advice on a broad range of multiple functions, while providing creative solutions to the organization related to the management and day-to-day operations of the organization
  •  Lead and participate in projects identifying current and future business needs, industry best practices, opportunities and challenges of the organization or department(s); providing recommendations and executing operational improvements to methods, systems and procedures that impact SaskPower's operations and people
  •  Lead and participate in cross-functional work teams, strategic planning initiatives, workshops and meetings in order to develop innovative and practical business solutions
  •  Develop, organize and deliver presentations, reports and briefings for internal and external audiences
  •  Drive and facilitate change, including making change happen throughout the organization through the implementation of strategic projects or initiatives
  •  Develop and maintain strategic networks and business relationships both internal and external to SaskPower in order to foster a positive and productive work environment
  •  Provide leadership and direction to project teams, corporate programs and/or assigned staff as required
  •  Other related duties as assigned

KNOWLEDGE/SKILLS/ABILITIES:

  •  Bachelor's Degree in Business Administration, Commerce, Engineering or other related equivalent AND/OR;
  •  Master of Business Administration (MBA) would be considered an asset AND/OR;
  •  Five (5) years related experience in developing, leading, and executing customer focused strategies and working in a customer centric environment including: analyzing and interpreting customer data to improve and enhance Customer Experience, facilitating strategic conversations, leading journey mapping exercises and presenting to senior leadership
  •  Team leader and member with the ability to build and maintain strategic relationships both internal and external to SaskPower
  •  Results oriented thinker, with the ability to manage and provide advice regarding complex and confidential issues with sensitivity and professionalism
  •  Ability to impact and influence others while holding people accountable
  •  Excellent oral and written communication skills
  •  Ability to work and manage in a changing environment
  •  Excellent interpersonal, facilitation, project management and decision making skills
  •  Ability to foster a culture focused on safety, innovation and teamwork
  •  Demonstrated skill in SaskPower's competencies
  •  Must have a continuing record of professional development

A suitable combination of relevant education and experience may also be considered

Read the full posting.

Contact

SaskPower

2025 Victoria Ave

Regina

Saskatchewan Canada

www.saskpower.com


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