Position Purpose
This position will function at the entry level for BI Tariff and Rate Analyst. Incumbent performs assignments in accordance with Company procedures and guidelines, works under close supervision, and receives specific instructions as to required tasks and results expected. This position is responsible for assisting the Billing Integrity Associates, Team Leaders, and Manager in the analysis and resolution of complex customer billing.
Required Education & Experience
Bachelor's degree in accounting, finance or other business-related area and a minimum of two (2) years of customer accounting/billing experience in a regulated environment is required. Working knowledge of PC systems including Word and Excel required; Excellent communication and problem-solving skills is required.
Preferred Qualifications
Experience in SAP or CCS (customer information systems) preferred. An individual in this position needs to quickly learn the regulated rates and tariffs that affect the Companies' (LGE, KU & ODP) billing processes; Current working knowledge of all Company's retail tariffs is a plus.
Excellent interpersonal skills for communicating complicated rate structure and billing explanations in both written and oral formats to others, both within and outside the corporation. Ability to use PC and mainframe-based applications. Ability to effectively manage responsibilities and be able to successfully manage to meet deadlines and regulatory requirements to meet all departmental goals is a plus.
An individual in this position needs to work well in a team environment, have the ability to multitask and take ownership of identified problems with customer accounts. Daily contact with outside customers related to billing adjustments and corrections may be required. Prior experience on other phases of the Billing Integrity department or a related area is recommended.
Job Description
Must be able to perform and effectively explain complex billing adjustments to both external customers and internal management.Calculates and explains complex rate structures to internal and external customers and serves as the expert for internal and external customers to resolve billing errors.Closely interacts with internal departments to research and correctly identify billing errors and works to resolve such errors.Researches accounts and obtains documentation necessary to assist in the company's response to external customer and PSC complaints.Understands and reviews electric and/or gas contracts and updates and maintains the contract and billing information in CCS. Assists in the review of new and proposed rate structures. Maintains expert working knowledge of Rates, Rules and Regulations for furnishing electric and gas service for the Company and is able to communicate such to internal departments. Works closely with Rate and Regulatory and other internal departments.Performs CCS system testing to ensure accurate billing for new rates and/or programs that are being implemented.Maintains expert working knowledge of the billing and account information contained in CCS.Performs cross meter adjustments and explains adjustments to internal and external customers. Must be able to provide exceptional customer service to all internal and external customers.May assist in the training of Billing Analysis Associates as requested by Team Leader or Manager.Maintains critical documentation on resolution of complex customer billing scenarios. Performs other duties as assigned.
Work Conditions
Normal office environment
Physical Effort
Primarily sitting with optional standing and walking.
Louisville Gas and Electric Company and Kentucky Utilities Company
220 W Main St
Louisville
Kentucky États-Unis
lge-ku.com/
