Summary
We Energies, a subsidiary of WEC Energy Group, is seeking to fill Customer Support Agents/Customer Consultant Inbound (Temporary) positions at our Pewaukee and Milwaukee Customer Care Center locations. These are temporary positions with a max duration of up to 3 years. The duration of the position will be determined based on business need.
Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need? If so, a career in a WEC Energy Group Care Center may be a fit for you!
We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.
This position has a direct impact on the energy that people in our communities use every day.
As a Customer Consultant Inbound (Temporary), you will be responsible for:
- Receiving incoming gas, electric and steam contacts from customers.
- Responding to questions/inquiries/requests; including bill inquiries, payment arrangements, high bill complaints, gas and emergency calls, etc.
Preferred Qualifications:
- One year customer contact or call center experience preferred.
- Computer experience in preferred.
Additional Details:
- The Pewaukee Customer Care Center operates 24/7 to ensure customers have energy related solutions.
- The Milwaukee Care Center operates Monday-Saturday from 7:00am-9:00pm.
- We offer a competitive salary, starting at $20.27/hour.
- Flexibility is required, as you may be selected to work various shifts.
- The class will tentatively start in May or June 2020 (date is subject to change).
Interested candidates must apply online no later than the job posting expiration date.
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
WEC Energy Group
Canada
www.wecenergygroup.com/
