Description
At AES, we raise the quality of life around the world by changing the way energy works. Everyone makes an impact every day in our small, global teams. Apply here to start an extraordinary career today.
Responsible for conducting and documenting investigations into suspected fraud and theft of electric service, determining amount of revenue owed, recovering the revenue, counseling the customer, preparing documents for prosecution; and disconnecting illegal utility reconnections, assisting with training of personnel on office and field collections. Some evaluation, originality, or ingenuity is required.
Job Duties and Responsibilities:
- Investigate cases of potential fraud/theft based on billing anomalies, reports received of potential fraud/theft activity and observations reported by field technicians.
- Completion of all fraud/theft investigation including, but not limited to, initial customer notification, trips to field to investigate activity at premise, working with local law enforcement as required, complete billing and customer follow up.
- Responsible for overseeing DP&L deceased customer account management.
- Responsible for overseeing DP&L collection procedures for critical customers.
- Responsible for training customer service representatives.
- Responsible for responding to inquiries from field technicians.
- Respond to customer account related subpoenas.
- Make contact with property owners to gain access to inaccessible.
- Perform others duties as assigned.
Education Requirements:
- Preferred candidates will possess a degree from an accredited university in criminal justice, business or related field or equivalent experience.
- High School Diploma or Equivalent required.
Other Requirements:
- Valid Driver's License with no more than 4 points.
- Ability to handle interactions with irate customers.
- Work well in a small group environment.
From the same organization
21 Sep, 2025
21 Sep, 2025
