Description
Job Number: 1901441
Description
Primary Job Duties and Responsibilities (Essential Job Function)
Receive and prioritize customer operations designated work orders in a fashion that maximize employee availability and monitor appointment status to ensure customer commitments are being achieved. Through effective application of service dispatch systems and methods, assess type and urgency of service requests and assign to appropriate service technicians. Continually monitor status of service activities and provide coordination and support to service operations and field personnel.
- Exercise judgment giving precedence to dispatch of requests and/or scheduled service orders utilizing mobile data terminals, resource manager, customer service system and voice radios. (65%)
- Coordinate non time sensitive work orders to help fill any potential down time in schedule (15%)
- Coordinate service work and provide support to other gas and electric operating divisions. (10%)
- Perform additional responsibilities as requested or assigned. (10%)
Qualifications
- Associate's degree in business or a related major or the equivalent related work experience. (Typically three years of related, progressive work experience would be needed for candidates applying for this position who do not possess an associate's degree.)
- Three years of related experience.
- Ability to handle and prioritize multiple tasks concurrently.
- Effective oral and written communication skills.
- Effective analytical and problem-solving skills.
- Personal computer skills.
- Effective ability to prioritize and handle multiple tasks and projects concurrently.
- Must be willing to work a variable schedule (rotating shift) in a centralized dispatch center.
- This position is subject to Department of Transportation mandated drug testing, including but not limited to random drug testing.
- Employees must be able to perform the essential functions of the position, with or without an accommodation.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Contact
MidAmerican Energy
666 Grand Ave., Ste. 500
Des Moines
Iowa United States
www.midamericanenergy.com
From the same category : customer service
15 Dec, 2024
15 Dec, 2024
