Description
Req Num 19-52586
Primary Responsibilities of the Position
- Support a variety of customer communication channels (phone, live chat, and email) in a fast-paced (up to 100 calls per day) inbound call center environment.
- Be an energy expert advisor for residential and commercial customers.
- Advise customers on rate components, rate options, energy efficiency, demand response programs, energy conservation, applicable rebates and solutions.
- Discuss options to help customers best manage their energy usage.
- Answer general/customer billing inquiries
- Respond to emergency requests
Qualifications
Successful Candidates Must Have
- Three years of experience in customer service or sales required
- High School diploma or GED required; College education preferred
- Strong analytical skills; ability to comprehend and explain complex concepts
- Strong written and verbal communication skills
- Maintain positive customer interactions and value the customer experience
- Bilingual speaking proficiency in Spanish/English a plus
What's Great About It
- Professional call center environment from attire to communication.
- Pride in working for a reputable, award-winning company with a mission and values you care about
- Abundant opportunities for promotions throughout the company; we're hiring because we're promoting!
- Typical advancement opportunities include: Billing, Project Management, Operations, Clean Transportation, Customer Programs, and Outreach
- Potential work-from-home option under certain requirements
Contact
San Diego Gas & Electric (SDG&E)
8326 Century Park Ct
San Diego
California United States
www.sdge.com
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