Job Purpose
Key Accountabilities
- Supervise a workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner.
- Oversee the operational workload of team to ensure allocated resources are fully utilized in order to deliver against agreed upon work plan and execute work activities within planned unit and budget cost.
- Ensure supervised teams comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff.
- Review ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities.
- Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.
- Build good working relationships with internal & external customers and manage the day-to-day relationship with them in order to understand their requirements and deliver appropriate solutions within National Grid policies and processes.
- Monitor performance of allocated staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is performed efficiently and effectively.
- Act as the first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid deliver against service level agreement.
- Promote and implement best practices in order to ensure all work tasks achieve high productivity and low costs.
Qualifications
· A Bachelor's degree in a related area, or 2 years of related experience, or committed to on the job training programs with practical experience of methods, processes and techniques relevant to area of discipline.
· Technically proficient within subject matter and experience of leading a team involved in field operations activities is preferred.
· Ability and knowledge to develop standard operating procedures for field personnel to perform gas work related to mark outs.
· Must have or possess the ability to develop a working knowledge of information systems critical to the work management, financial reporting and performance tracking of the designated area.
· Must have or possess the ability to develop knowledge and understanding of National Grid's policies and processes and how to apply them effectively.
· Must have demonstrated or possess the skills to build effective, respectful, working relationships.
· Ability to perform off-hour coverage and provide sound decision-making during emergency situations.
· Identifies the key stakeholders in the organization and uses that information and the informal organizational structure to get things done within the Operational area.
· Within own Operational area, demands high performance and makes the consequences of non-performance clear.
· Promotes team effectiveness by soliciting input from team members, communicating expectations of the team and delegating responsibilities while providing support and structure.
· Encourages and empowers others by offering help and advice and building a common understanding of needs and shared goals of the Operational area.
· Proactively makes changes to improve performance, efficiency and effectiveness of processes within the relevant Operations area.
· Valid driver's license required with a safe driving history.
· Flexibility in yard coverage is essential.
National Grid USA
40 Sylvan Rd
Waltham
Massachusetts United States
www.nationalgridus.com
