Description
Position Overview
Operations Support Representatives ("OSR's") provide a wide range of support to FortisBC operations/ The focus of these roles is administrative support of the end-to-end Order Fulfillment, Operate & Maintain, Emergency, and Meter-to-Cash process steps:
Operations Support Representatives ("OSR's") provide a wide range of support to FortisBC operations/ The focus of these roles is administrative support of the end-to-end Order Fulfillment, Operate & Maintain, Emergency, and Meter-to-Cash process steps:
- Initiating and Preparing
- Scheduling and Dispatching
- Field work support and logistics
- Closing and Completing
Responsibilities
Performs all of the duties of an Operations Support Clerk 2 (OSR 2) plus the following:
- Answers non-routine enquiries and provides a wide range of detailed job information to crews, customers, other utilities and government authorities. Expedites field resources, tools, equipment, and materials as necessary. Uses technical knowledge and understanding of operations policies and procedures.
- Analyzes, interprets and communicates a variety of information to support the operations group.
- Receives or initiates reports of system faults or damage and follows FortisBC procedures to notify and assign FortisBC personnel and contact various bodies such as government agencies, municipal engineers, railways, telcos, police, and fire departments, as well as key customers to report proposed construction, maintenance, or emergency activities.
- Processes work orders and notifications. Enters and/or corrects field completion data to maintain data integrity, including measurement readings, defect and failure data, and follow-on work requirements.
- Orders and arranges required resources - materials, supplies, equipment, deliveries and pick-ups for specific material, 3rd party resources - as requested. Maintains record of availability of various services.
- Maintains contact with Field Resources regarding scheduled and on-going work and completion dates and information. Answers enquiries regarding delivery dates, meter identification, requests for field resources, equipment history and job status from internal and external parties.
- May act as primary telephone contact for inbound customer calls to capture customer requirements. Follows established procedures to:
- Maintain customer data;
- Ensure all service product requirements are collected;
- Explain FortisBC processes, procedures and requirements to customers;
- Select appropriate service product and pricing;
- Convey related permit requirements to customers;
- Inform customer of the price for the service product; and,
- Schedule the work with the customer, checking for crew and materials availability using capacity planning information and creating orders.
- May provide direction to the OSR 1 and OSR 2 positions.
- Performs related duties of a minor nature related to the above duties, which do not affect the rating of the job.
Contact
FortisBC Inc.
Colombie-Britannique Canada
www.fortisbc.com
From the same category : operations
10 Apr, 2025
22 Jun, 2025
