What You'll Do
Stealthwatch is a network visibility and security intelligence to protect enterprises against today's top threats. By analyzing NetFlow, IPFIX and other types of network telemetry, our Stealthwatch System delivers Context-Aware Security Analytic to quickly detect a wide range of attacks from APTs and DDoS to zero-day malware and insider threats. Combining continuous lateral monitoring across enterprise networks with user, device and application awareness, we accelerate incident response, improve forensic investigations and reduce enterprise risk. Our security capabilities are continuously enhanced with threat intelligence from the Stealthwatch Labs research team.
Because you'll develop a close working relationship with you customers, you'll handle a continuous pipeline of services and support the products lifecycle requirements. You'll have the opportunity to be visible, interacting with senior management and engaging matrix-managed projects
Who You'll Work With
Our team is made up of highly-responsive and driven technology experts who love what they do: Enabling our Customers by enabling Cisco Technology! We provide 1st/2nd level technical support on a worldwide basis 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers. In this role you will focus on reactive measures including diagnostics and analysis, troubleshooting and recommendations. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology knowledge is limitless!.
Want to know more about Stealthwatch? Check this out:
https://www.cisco.com/c/en/us/products/security/stealthwatch/index.html?dtid=osscdc000283
Who You Are
We're looking for team members who enjoy engaging with customers, have been impactful using their technical training and experience in a Support Engineer role
- You've achieved a Bachelor's Degree in a technical field, Masters is a plus
- You have 1-3 years' experience interacting with customers in a client facing role with excellent verbal and written communication abilities
- You hold a CCNA/CCNP or equivalent level of demonstrated networking knowledge in Route/Switch, Security, Collaboration, Voice
- Have foundational knowledge and experience with TCP/IP and Routing Protocols
- Innate crisis management skills and the tenacity to handle critical customer issues
- You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success
Cisco
170 West Tasman Drive
San Jose
California United States
www.cisco.com
