JOB DESCRIPTION
Duties:
1. Participates in developing service level agreements, including providing input to contract pricing and billing. Monitors contract delivery expectations, costs, and related contract and performance measurement, incentive and penalty details in discussion with the reporting manager, Field Services and clients. Compiles and presents information using advanced levels of software applications such as word processing, database, spreadsheet, graphics and desktop publishing.
2. Administers service contract for Field Services to Lines of Business and other Third Parties such as the outsourcing of support services, fleet and other services by: compiling costs and billing information; assisting with contract and relationship management; assisting in conducting benchmarking studies to compare, report and prepare recommendations on service quality and improvements. Sets up, monitors and reconciles a variety of information using contract/cost management and financial management systems and refers unusual data to manager; checks, codes and prepares invoices for sign off by others.
3. Participates in communicating policies, standards and processes for the management of contracts for Field Services in discussion with reporting manager, and through participation in various forums assists in supporting the service contract environment.
4. Provides support in customer interfaces (internal and external parties) through various stages of the contract by: assisting in defining service requirements to identify activities performed by Field Services, and preparing pricing documents, reporting templates, monthly status reporting etc; providing service delivery assistance on a day-to-day operational level. Performs a variety of duties including gathering, maintaining and creating data from various sources such as electronic files and information data sheets from technical staff; verifies data received, identifies discrepancies, updates and/or makes required changes.
5. Performs a full range of clerical, administrative and business duties such as preparing and processing a variety of documents, reviewing and verifying completeness and accuracy of information, identifying discrepancies, and contacting appropriate staff for clarification/verification.
6. Receives, prioritizes and routes unit correspondence to appropriate personnel for further handling, including locating file references; responds to enquiry's related to service provision in absence of manager; composes routine letters and memos.
7. Coordinates and integrates conflicting schedules for managers; monitors and prioritizes workflow through Manager's office.
8. Performs duties of a minor nature related to the above duties, which do not affect the rating of the job.
BC Hydro
6911 Southpoint Drive
Burnaby
Colombie-Britannique Canada
www.bchydro.com
