About the Position:
National Grid is presently looking for a TEMPORARY candidate to fill a Service Representative A. There are no company benefits associated with a Temporary position. Our business is seeking a Service Representative that under general supervision will work on electric and gas residential and small commercial utility services, turn off and removal of gas and electric meters, turn on electric meters and conduct field collections for overdue bills, satisfy all mandated inspections and programs; assist with piping work up to and including two inches to the point of delivery; perform metering services activities including, but not limit to the following:
All Service Representative A duties:
- Curb box inspections, public building surveys and visual regulator vent inspections. Gas Meter ERT changes.
- Connect single-phase electric meters. Disconnect gas/electric meters including three-phase.
- Remove size 425 or smaller gas meters.
- Assist with Pipe fitting up to 2"
Also, perform field collections activities including:
- Review and process account data. Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards.
- Perform the necessary clerical functions. Evaluate conditions encountered on customers' premises.
- Make decisions and take actions in conformance with all applicable regulations, guides and practices.
- Conduct health impairment inspections.
- Replevin (socket meters only).
Candidates must be capable of moderately strenuous work and possess an aptitude for mechanical, gas and electrical work. Additionally, candidates should possess very good interpersonal and communication skills, a positive attitude and be motivated and dependable while representing the company. This position interacts with customers directly to satisfy customer¿s requests and complaints. In order to proceed in the process, you must be able to pass pre-employment assessments, including a demonstration of job skills, background check and drug/alcohol and physical screening.
The preferred candidate would:
- Reside in or within 35 miles of the Albany area.
- Have the ability to travel during company 'call outs' for storm
Job Qualifications:
- Must have a High School Diploma or equivalent
- Preferred: Associates Degree in Electrical Construction or HVAC
- Preferred: Background in residential/commercial electrical and/or gas experience
- Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime as required/necessary
- Must be available to respond to emergency call outs
- Must be available to respond to mutual aid requests for extended periods of time during storm situations both locally and out of the general geographic area
- Must have good computer/keyboarding skills
- Must have excellent customer service skills
- Must have excellent communication skills
- Must be able to interact with customers face to face on a daily basis.
- Must have a valid driver's license
- Ability to drive all types of vehicles and equipment in adverse conditions, in a safe manner.
National Grid USA
40 Sylvan Rd
Waltham
Massachusetts United States
www.nationalgridus.com
