Description
General Purpose
The enterprise operations center analyst provides advanced infrastructure support of Windows, Unix and mainframe servers, databases, applications, hardware and software, telecommunications, peripherals, and data center environments. Responsible for the identification and resolution of service-level problems and mission-critical tasks, by helping to resolve technical problems for IT systems.
Responsibilities
- Under general supervision, work at a high level of all enterprise operations phases; client/server (physical and virtual servers), mainframe, networking, telecommunications, using independent judgment in matters of significance and technical complexity. Provide effective first-tier and some second-tier problem recognition, to ensure continuous, uninterrupted service, by troubleshooting, isolation, resolution, and self-directed analysis to restore service affecting IT infrastructure and applications.
- Monitor and manage batch processing jobs utilizing automated scheduling software in mainframe and open systems environments. Investigate and work closely with EOC analyst 2/3, applications and/or technical support staff in the event errors require corrective actions to be taken. Participate in the recommendation of automation and scheduling solutions to meet infrastructures needs.
- Administer, procure, configure, and assist in installing voice and data equipment such as phones, voice mail and UPS hardware.
- Confer with internal and external technical support staff including vendors and carriers when necessary to work on affected hardware, software, and associated peripheral devices including voice and data circuits.
- Assist in handling business related emergencies (REAC) and IT emergency operations. Provide services for disaster recovery, data restoration, server decommissioning, server hardware replacement and data center tape management. Provide after-hours incident management and security administration services and support for the enterprise service desk. Develop and maintain operational documentation.
- Maintain accurate incident and service request records, utilizing the service management tool, to accurately describe work being performed and meet compliance requirements.
- Act as the technical liaison support between other information technology groups and the enterprise service desk.
- Perform any additional responsibilities as requested or assigned.
Requirements
- Bachelor's degree in Computer Science, Information Technology or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor's degree. A minimum of two years additional directly related technical experience is required.)
- Current Microsoft certified systems engineer or ability to obtain certification within six months of hire, or equivalent experience.
- Knowledge and experience working with client/server, voice and data network, mainframe z/OS and applications environments. Experience as Level 2 Help Desk support would be considered acceptable.
- Basic knowledge of ControlM/EM software or other similar automated scheduling software.
- Basic knowledge of MS Windows, Active Directory, Exchange, SAN/NAS, VMware, Oracle and SQL, UNIX and Cisco (voice & data network) environments.
- Strong knowledge of information technology terminology, equipment, systems, functions and major vendors.
- Strong oral and written communication skills.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to prioritize and handle multiple tasks and projects concurrently.
- Availability to work any shift including holidays, in a 24 x 7 x 365 work environment.
Preferences
- Knowledge and experience working with ControlM/EM, CA Service Operations Insight (SOI), CA Spectrum, HP Systems Insight Manager (SIM), Symantec NetBackup and other monitoring systems
Contact
PacifiCorp
825 NE Multnomah
Portland
Oregon United States
www.pacificorp.com
From the same organization
15 Jul, 2025
15 Jul, 2025
15 Jul, 2025
