This position will supervise five bargaining unit employees who have traditionally been referred to as P4 Coordinators. Function as the process owner for the processes surrounding the Critical Care Customer process which includes maintaining all documentation, providing training, reviewing all Life Sustaining application denials and follow-up with doctor's offices.
This position will also be responsible for representing PSE&G and soliciting information of customers requiring medical designations by working with hospitals, hospice facilities or others in the medical community to promote customer protection programs.
Position Requirements:
- BSN, RN or APN degree with seven years' clinical experience required
- Demonstrated leadership skills
- Technical and analytical/problem-solving expertise
- Ability to make decisions, proactively resolve issues, and provide short/long term operational and performance improvement recommendations
- Strong verbal and written communication skills
- Ability to work independently, prioritize work and meet deadlines and targets
- Able to assume all aspects of the supervision of personnel
- Demonstrated ability to effectively interact with management, stakeholders, colleague and customers
- Strong MS Office skills
- Because the job requires driving to company locations and off-site assignments and events, must possess a valid driver's license with a safe and satisfactory driver history
Desired Qualifications:
- Broad knowledge and experience with Customer Operations
- Knowledge of labor relations; experience with SAP
Public Service Enterprise Group (PSEG)
80 Park Plaza P.O. Box 570
Newark
New Jersey United States
www.pseg.com
