The PLAXIS finite element-based software applications for soil and rock analyses is used all over the world by thousands of engineers faced with challenging construction projects (for example foundations, deep excavations, tunnels, dikes and offshore constructions). In addition to the software, we offer our users educational services through workshops, courses and training, and we offer them expert advice. The educational services are offered as public events, webinars and in-house events at the customer location.
Your Day-to-Day:
- Helping users to select the appropriate Geotechnical and numerical modeling techniques
- Explaining the results of highly complex Finite Element models
- Teaching the users on the theoretical background of our software in order to understand these results.
- Provide technical support to users, answering complex questions on function and product best practices
- Resolve application questions/problems via email and telephone in the areas of product functionality, system configurations/setup and bugs/enhancements
- Serve as the primary support liaison between company and users
- Convey user feedback to product development staff
- Keep users informed of how and when problems are resolved
- Perform follow up, testing and troubleshooting of products
- Be responsible for appropriate referral to other support and quality assurance areas
- Provide web-based user training
In this role, you will be a critical link to the Plaxis HQ in the Netherlands. You will frequently provide structured feedback on potential improvements, new requirements and market developments.
What You Bring To The Team:
- BSc or MSc degree in Geotechnical Engineering or equivalent level obtained through a combination of education and experience
- 1 - 5 years prior engineering related experience
- Practical experience with the use of PLAXIS and/or other geotechnical Finite Element Software
- Excellent verbal and written communication skills with the ability to convey complex technical details
- Able to find creative solutions for complex technical problems
- Accuracy and perseverance are required
- Must be self-motivated and proactive, possessing a strong desire to learn
- P.E. preferred
Bentley Systems
685 Stockton Drive
Exton
Pennsylvania United States
www.bentley.com
