This position is responsible for executing billing, payment processing and accounts receivable management job tasks for Duke Energy's utility, mass market customer segment. Performs tasks necessary to comply with regulatory requirements and SOX financial controls. It operates under general supervision and on various work schedules to meet customer demands. The incumbent maintains a required level of expertise in the systems required, and uses this knowledge to ensure timely and accurate billing, payment processing and collections. Responds to and resolves customer inquiries and complaints. Interfaces with key internal stakeholders, including Customer Contact Operations, Metering Services,
Distribution and Customer Service Support. Job tasks for individual performers may vary.
Responsibilities & Duties:
Performs accurate and timely billing, payment processing and accounts receivable management for mass market residential and commercial customer accounts.
- Develops basic knowledge of CIS system(s) and revenue services processes
- Resolves billing, accounts receivable, or payment exceptions for routine, non-complex account scenarios.
- Resolves usage, billing issues and other situations that will prevent an accurate bill from being rendered to a mass market customer.
- Resolves pre-bill and post-bill exception/problems that prevent accounts from billing for basic residential and small C&I rate schedules .
- Resolves and completes future dated orders
- Monitors delinquent accounts in an effort to collect or take appropriate action to limit financial exposure.
- Reviews, monitors, and takes immediate action to acquire security deposits for mass market accounts.
- Processes accelerated delinquency notification and non-pay disconnect action for customers with returned checks/drafts.
- Takes action on 30/60/90 arrears reports for this customers segment, including contact with external customers and internal stakeholders.
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Duke Energy
526 S Church St
Charlotte
North Carolina United States
www.duke-energy.com
