The Workstation Support Specialist role (entry level) primarily provides desktop hardware, software, printer and peripheral technical support. In addition to troubleshooting IT issues, the Workstation Analyst role supports the acquisition of hardware and software for their assigned areas. As needed, the Workstation Analyst role may also help support the delivery of projects.
***Initially a part-time role***
Responsibilities
- Responding to problem resolution requests as specified by priority definitions.
- Utilizing troubleshooting skills to facilitate problem resolution.
- Keeping assigned help tickets updated by thoroughly documenting and closing in a timely manner.
- Fostering positive relationships with all partners to ensure seamless IT to customers.
- Effectively using remote resolution to close out problem calls.
- Effectively acquiring and deploying assets ensuring maximum efficiency and quality.
- Actively promoting and supporting IT Policies, Procedures and Standards.
- Ensuring accuracy of Asset Inventory.
Working Conditions
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This position will sit in Charlotte, NC
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Limited travel
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This role will be part-time
Basic/Required Qualifications
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Associates Degree in Information Technology with zero to three (0-3) years of experience in a related field in addition to a degree
Desired Qualifications
- Four year degree in Computer Science or a related field.
- Demonstrated written and oral communication skills.
- Demonstrated strong customer service ethic.
- Demonstrated analytical and problem solving skills.
- Ability to support 24 x 7 duty rotation and Emergency Response support.
- Possesses a strong knowledge of various remote assistance tools.
- Demonstrated experience with application software (e.g. MS Word, Excel PowerPoint, Project, and Visio).
- Experience supporting workstation hardware (both laptops and desktops) and software
- Familiarity with desktop operating systems, emulators and communications protocols (including dial-in)
- Knowledge of peripherals including printers, scanners, blackberrys, etc.
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Duke Energy
526 S Church St
Charlotte
North Carolina United States
www.duke-energy.com
