Description
About the Position:
The role holder is responsible for the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks in line with departmental and National Grid requirements.
At the higher levels this role will translate functional policy by managing day to day operations to drive greater efficiencies and performance within their own team and for National Grid.
Position Responsbilities (including but not limited to):
- Monitor performance of diverse staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is carried out efficiently and effectively.
- Contribute to the protection and safety of the public and organizational personnel by ensuring that employee personal protective equipment, tools and equipment, and materials, meet National Grid safety policies and standards.
- Ensure work is performed in accordance with applicable federal, state and local rules and regulations.
- Respond to gas and/or electric outages and emergencies representing CMS and National Grid as appropriate to other Company emergency response personnel, Emergency Response Agencies, Regulators and the Police.
- Support achievement of goals including operational targets, mandated objectives, budget goals, emergency response and safety.
- Support continual development of union workforce by conducting Safety Assessments (SUSA's), coaching, performance assessment and appraisal.
- Expected to respond on site or via phone to off hour emergencies for both gas and electric, including Storm restoration, contractor damages, large scale outages, etc.
- Responsible to scheduled daily meter reading for either AMR or walking routes, address related union issues, resolve customer issues and regulatory questions.
Additional Responsibilities for CMS Lead Supervisor:
- Act on behalf of the Director or Manager when not available (union matters, emergencies, etc.)
- Serve as key point CMS person and partner with Dispatching to ensure short term workload goals are achieved at acceptable levels of customer satisfaction and at minimal cost. Provide input into annual work Plan.
- Coordinate key Yard activities to ensure cost efficiencies and high quality and safe work practices including VTH (vehicle take home program), SUSA's, and quality assurance field reviews, Combustible Gas Indicator testing, etc.
- Build good working relationships with internal partners & external customers to deliver appropriate solutions, in line with National Grid policies and processes.
- Conduct second level grievance procedures.
- Responsible to run emergencies for both gas and electric, including Storm restoration, contractor damages, large scale outages, etc.
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Contact
National Grid USA
40 Sylvan Rd
Waltham
Massachusetts United States
www.nationalgridus.com
From the same category : customer service
25 Jul, 2025
