We're BC Hydro and we have a big job to do.
Keeping the lights on for over 4 million people across the province takes a lot of talented people doing many different jobs. From working deep in a generating station, atop a power pole, or behind a desk, whatever it is that makes you tick we offer challenging careers to help you reach your potential.
We're investing more than $2 billion per year in major capital infrastructure projects to help meet the growing demand for safe, reliable power. We're upgrading transmission lines, building new substations, and investing in our hydroelectric generation facilities.
We aim to provide meaningful and challenging work, opportunities for growth and a healthy work/life balance. We've been recognized for excellence and been named one of B.C.'s Top Employers and one of Canada's Best Diversity Employers for four years in a row. It's our vision to be the most trusted, innovative utility company in North America by being smart about power in all we do.
JOB DESCRIPTION
Duties:
* Reads meters at customer sites by manually entering customer meter data or downloading smart meter data using an optical probe and handheld tablet. Collects and records registered meter readings including entering, transcribing, recording, storing, or maintaining information in written or electronic form.
* Plans daily field work orders according to location and established priorities. Contacts customers in advance if indicated on work orders, interacts on-site with customers, and makes note of safety, access, meter, and site issues. Follows Check In/Check Out procedures at the beginning and end of each day.
* Performs on-site meter disconnects for electrical service. Performs disconnection / reconnection of electrical service for smart meters via optical probe and handheld tablet.
* Hand delivers various customer notices; reschedules disconnections and delivers 48-hour payment warnings according to defined on-site conditions and procedures.
* Performs visual checks and investigations to complete Investigation Orders related to switched meters, damaged or faulty meters, etc.
* Initiates and/or completes Service Order work such as following up on billing irregularities for all types of accounts. Contacts and interacts on-site with customers to investigate and resolve billing inquiries, meter connectivity issues, address changes and updates accounts for billing purposes.
* Tracks and reports a number of different metrics, such as time to complete activities, mileage, administration time, etc.
* May provide Field Service Rep training and shadowing to new staff.
* Performs duties of a minor nature related to the above duties that do not affect the rating of the job.
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BC Hydro
6911 Southpoint Drive
Burnaby
Colombie-Britannique Canada
www.bchydro.com
