We're a company of over 3,000 who value safety, dedication and respect as we provide Saskatchewan with the power to live well. If you're a driven problem-solver with strong leadership skills, we want you to join us! We're looking for a Manager for our Customer Care Centre team to lead a team of front-line staff located in Saskatoon.
You can motivate and inspire a large team to reach its highest potential and deliver high quality results. You understand what it takes to drive employee engagement and promote a positive culture within your team and throughout the company. You can lead through times of change, and you have the ability and confidence to innovate when you identify a better solution.
You're an excellent communicator with strong project management skills. You can make things happen at the speed of business, and you're a team player willing to work with others to get the job done. You have a passion for providing exceptional customer service. You're able to analyze information and make decisions on-the-fly. You are also adept at solving problems and developing solutions that will help SaskPower serve its 511,000+ customers every day. Candidate possessing a working knowledge of contact centre technology, workforce management best practices and service metrics would be an asset.
KEY ACCOUNTABILITIES:
- Participate in the development, implementation and management of departmental and corporate policies and programs, including the implementation and administration of financial and administrative controls
- Assist assigned staff with career planning, ensuring effective and appropriate succession planning
- Conduct and participate in planning sessions with senior management and assigned staff in order to align work objectives with departmental and corporate strategies
- Promote a proud and productive environment for all employees by fostering engagement and establishing and modelling corporate core values
- Proactively anticipate, resolve and prevent issues utilizing innovative and practical solutions
- Assist in the development and delivery of presentations to SaskPower's Executive, Board of Directors and/or other Government committees regarding policies, programs and/or budgets
- Manage resources effectively by identifying efficiencies and best practices for the area of responsibility; focusing on industry best practices and continuous improvement
- This position requires travel.
- Other related duties as assigned
KNOWLEDGE/SKILLS/ABILITIES:
- Degree in Business Administration, Commerce or other related equivalent AND/OR;
- Related professional designation(s) and/or certification(s) AND/OR;
- 5 Years of experience leading teams
- Change management experience is an asset
- Strong team leader and member with the ability to select and develop staff and influence the performance of others
- Ability to impact and influence employee engagement and development, while focusing on teamwork and holding people accountable
- Experience leading a team in a unionized environment is an asset
- Results oriented thinker, with the ability to influence and manage complex and confidential issues with sensitivity and professionalism
- Ability to foster a culture focused on safety, innovation and teamwork
- Demonstrated skill in SaskPower's competencies
- Must have a continuing record of professional development
- A suitable combination of relevant education and experience may also be considered
Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.
SaskPower offers a competitive salary and benefits package. Diversity and inclusion are also a priority for us. We're committed to providing employment opportunities for women, Aboriginal people, visible minorities and people with disabilities. Visit our website for details.
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SaskPower
2025 Victoria Ave
Regina
Saskatchewan Canada
www.saskpower.com