July 12, 2025
Electric Energy Jobs

Manager, Customer Care Centre

Organization:
SaskPower
Region:
Canada, Saskatchewan, Saskatoon
End of contest:
April 30, 2018
  This job posting has expired
Type:
Full time
Category:
Customer service
Description
The Manager is accountable to provide leadership and direction to results driven team(s) or function(s). As a member of SaskPower's management team, this position is responsible to maximize the development, performance and engagement of staff, including directing work and providing regular performance feedback to ensure alignment with both departmental

We're a company of over 3,000 who value safety, dedication and respect as we provide Saskatchewan with the power to live well. If you're a driven problem-solver with strong leadership skills, we want you to join us!  We're looking for a Manager for our Customer Care Centre team to lead a team of  front-line staff located in Saskatoon.

 

You can motivate and inspire a large team to reach its highest potential and deliver high quality results.  You understand what it takes to drive employee engagement and promote a positive culture within your team and throughout the company. You can lead through times of change, and you have the ability and confidence to innovate when you identify a better solution.

You're an excellent communicator with strong project management skills. You can make things happen at the speed of business, and you're a team player willing to work with others to get the job done. You have a passion for providing exceptional customer service.  You're able to analyze information and make decisions on-the-fly.  You are also adept at solving problems and developing solutions that will help SaskPower serve its 511,000+ customers every day.  Candidate possessing a working knowledge of contact centre technology, workforce management best practices and service metrics would be an asset.

KEY ACCOUNTABILITIES:

  • Participate in the development, implementation and management of departmental and corporate policies and programs, including the implementation and administration of financial and administrative controls
  • Assist assigned staff with career planning, ensuring effective and appropriate succession planning
  • Conduct and participate in planning sessions with senior management and assigned staff in order to align work objectives with departmental and corporate strategies
  • Promote a proud and productive environment for all employees by fostering engagement and establishing and modelling corporate core values
  • Proactively anticipate, resolve and prevent issues utilizing innovative and practical solutions
  • Assist in the development and delivery of presentations to SaskPower's Executive, Board of Directors and/or other Government committees regarding policies, programs and/or budgets
  • Manage resources effectively by identifying efficiencies and best practices for the area of responsibility; focusing on industry best practices and continuous improvement
  • This position requires travel.
  • Other related duties as assigned

KNOWLEDGE/SKILLS/ABILITIES:

  • Degree in Business Administration, Commerce or other related equivalent AND/OR;
  • Related professional designation(s) and/or certification(s) AND/OR;
  • 5 Years of experience leading teams
  • Change management experience is an asset
  • Strong team leader and member with the ability to select and develop staff and influence the performance of others
  • Ability to impact and influence employee engagement and development, while focusing on teamwork and holding people accountable
  • Experience leading a team in a unionized environment is an asset
  • Results oriented thinker, with the ability to influence and manage complex and confidential issues with sensitivity and professionalism
  • Ability to foster a culture focused on safety, innovation and teamwork
  • Demonstrated skill in SaskPower's competencies
  • Must have a continuing record of professional development
  • A suitable combination of relevant education and experience may also be considered

Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.

SaskPower offers a competitive salary and benefits package. Diversity and inclusion are also a priority for us. We're committed to providing employment opportunities for women, Aboriginal people, visible minorities and people with disabilities.  Visit our website for details.

Click here to view the full job posting.

Contact

SaskPower

2025 Victoria Ave

Regina

Saskatchewan Canada

www.saskpower.com