May 28, 2025
Electric Energy Jobs

Network Operations Center Engineer

Organization:
SRP
Region:
United States, Arizona, Phoenix
End of contest:
June 27, 2018
  This job posting has expired
Type:
Full time
Category:
Engineer
Description
SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Job Brief

The successful candidate will perform complex duties involving operation of the SRP's Communications systems. Exercises monitoring and control of communication electronic devices and systems for power, water and commercial telecommunications operations, generating sources, transmission lines, substations and various systems within SRP. Work involves highly specialized equipment used to monitor and control the power system.

Job Responsibilities

  • Has full responsibility and authority to take reasonable action necessary to ensure reliable communication systems operations.
  • Directs communications system operations in accordance with established policies and procedures of SRP that are consistent with safe use of equipment and personnel.
  • Responsible for the operation of the SRP's Communications Systems and interconnections with utilities incorporating new technology.
  • Directs planned and real-time system events of communication facilities for purpose of issuing clearances to authorized personnel.
  • Serves as representative of SRP with interconnected companies and neighboring utilities involving immediate and/or long-range operating issues.
  • Collects, logs and records communication system data, prepares operating reports and historical records.
  • Directs maintenance outages on SRP's communications systems and facilities which affect power, water and commercial telecommunications system operations.
  • Works with other divisions and departments to ensure effective and cooperative construction, operations and maintenance programs.
  • Supervises, monitors and controls communications equipment and facilities.
  • Directs emergency system operations and restores the communication systems to normal operation following interruptions.
  • Communicates with field operations technical personnel by telephone of incident response, materials requirements and related matters under normal and emergency conditions.
  • Directs, monitors and controls economical, safe and appropriate loading of the SRP communications systems.
  • Other duties as assigned

Additional Information

Prefer Cisco CCNA certification

Must possess detailed knowledge of SRP's communications systems; specifically the Wide Area Network (WAN), the Operations Network, Trunk Radio Network, and Corporate Telephone Network. Must possess knowledge of how the above mentioned communications systems provide ability to operate SRP's power, water and commercial telecommunication operations.

  • Knowledge of SRP's communications, power and water operations systems including geographical location of all on-net facilities, communication system characteristics and limits of operating equipment.
  • Knowledge of Wide Area Network (WAN), Operations Network (OPSNET), SONET based communication operations equipment and GUI interfaces.
  • Knowledge of operational issues with other utilities, theory and practice of communications transmit and receive protocols.
  • Knowledge of relay systems and control systems utilizing the WAN and OPSNET for generating plants, transmission and distribution and water systems.
  • Supervises and trains dispatchers of lower grades in general system operating practices and procedures; directs field operations Technicians and Technologist in daily duties.
  • Responsible for proper operation and security of SRP's, external telecommunications and interconnected utilities shared facilities.
  • Responsible for proper handling of customer complaints and providing solutions for internal and external contacts, processes and procedures.
  • Ability to perform duties methodically despite frequent interruptions and stressful situations.
  • Ability to analyze situations and take corrective action as a result of unplanned system failures and major system events.
  • Responsible for communications system modification procedures and enforcing SRP safety practices, issuing notice to proceed to field operations personnel and system stand-down activation.
  • Responsible for notifying proper personnel is case of damage to SRP communication equipment and facilities resulting from accidents or security breach.
  • Moderate to complex level used in writing routine correspondence, logging, report writing, text editing, etc..
  • Support AGC, PDO, DOC and ADC operations dispatch personnel with communications system disturbances in a effective manner.

Education

High School, GED or Equivalent.

Completion of an Associate's degree, Apprenticeship, or 60 college credit hours from an accredited institution that prepares the employee for the assignment.

Requisition Details

Requisition ID: 8192

Click here to view the full job posting.

Contact

SRP





Arizona United States

www.srpnet.com


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