Description
Work Management Specialist I Job Description
This position is responsible for providing work management support for Delivery Operations, while working within the parameters of established processes and standards.
This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.
- Provides quality customer service and support to Delivery Operations
- Maintains confidential Company/Employee information in a professional and discreet manner
- Maintains office record retention files
- Orders office supplies
- Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
- Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties
- Updates local bulletin boards with required reference materials
- Efficiently uses available tools or systems to effectively communicate reliability details to internal/external customers
- Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
- Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
- Facilitates communication between internal and external customers
- Provides updates and job status details to appropriate personnel as needed
- Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
- Ensures work is scheduled and executed timely
- Assists with preliminary research and root cause analysis for customer issues
- Collaborates with other work groups to ensure desired customer experience
- Professional and courteous at all times
- Initiates facility/security requests (broken printers, lights, cameras, etc.)
Cost Management
- Applies correct general ledger accounting in all work related applications and functions within area of responsibility.
- Assist in reconciling work order materials, labor, and equipment to represent actual field construction
- Assist in resolving errors and prepares for close-out of construction work orders in work management system,
- Develops skill sets to report units of property to asset accounting accurately
- Ensures timesheets are accurately recorded in time management system in accordance with payroll guidelines
- Creates appropriate work order to complete follow-up work utilizing the most cost effective resource and skill set
- Processes invoices and customer billing using appropriate GL accounting.
- Ensures office supply inventory is at appropriate levels and charged accurately.
Job ID:685
Click here to view the full job posting.
Contact
Duke Energy
526 S Church St
Charlotte
North Carolina United States
www.duke-energy.com
From the same category : specialist
28 Jul, 2025
9 May, 2025
8 May, 2025
