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About Revenue Services Organization (RSO)
The Revenue Services Organization (RSO) plays a vital role in ensuring the company's operating revenue is billed and collected in a timely fashion. To provide accurate and timely billing for SCE's 5.1 million service accounts, RSO conducts operational oversight for bills sent to customers, validation and exception processing of interval usage data and exception billing for all customers.
Position Overview
The Customer Services Billing Analyst will work in the Customer Billing Operations (CBO) group, and will be responsible for performing various billing transactions and analysis in order to resolve billing exceptions for our customers. The successful candidate will use various systems such as the Customer Information System (CIS), Customer Service System (CSS), Access databases, Excel spreadsheets and other reports and systems to input and/or retrieve data pertaining to billing, service applications, requests, complaints, and related information. The analyst will review and analyze accounts to determine why a customer account failed to automatically bill, collaborate directly with various internal departments and personnel, and work to solve billing issues in a timely and high-quality manner.
Typical Responsibilities
The Analyst will work from Daily Queues, Reports and Email Inbox's as well as Databases; and will work on various special projects and assignments as needed. The successful candidate should work to learn through formal and informal training, side-by-sides and job shadows the various billing functions such as Meter Order Processing, Crossed Meters, Meter Data Management, Net Energy Metering, rates, rules process and procedures in order to resolve simple to highly complex billing issues.
Qualifications
Minimum Qualifications
- Must have two (2) or more years of experience analyzing data to resolve utility billing issues.
- Must have one (1) or more recent years of experience using the Customer Service System (CSS).
- Must have one (1) or more years of experience with Rules, Rates, and Tariffs related to Utility Billing.
- Proficiency using Microsoft Word, Excel and Access.
Desired Qualifications
- Two (2) or more years of experience building and maintaining business relationships and interfacing with all levels of employees.
- Two (2) or more years of experience resolving utility billing exceptions and issues for customers with accuracy and in a timely manner.
- Experience making recommendations to various levels of leadership.
- Experience handling escalated customer issues that have a short deadline.
- Effective resource and task planning, decision making, results delivery, team work, and the ability to stay current with relevant technology and innovation.
- Strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning.
- Ability to prioritize multiple duties/projects, take ownership and follow through on all assignments.
- Ability to follow Edison safety protocols and safe work practices.
Comments
- Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship.
- Relocation does not apply to this position.
- Policy Statement for Protected Veterans and Individuals with Disabilities
Southern California Edison, an Edison International (NYSE:EIX) company, serves a population of nearly 14 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California. Join the utility leader that is safely delivering reliable, affordable electricity to our customers for over 125 years.
Southern California Edison is an Affirmative Action and Equal Opportunity Employer - Minorities/Females/Veterans/Disabled and other protected categories
If you require special assistance or accommodation while seeking employment with Southern California Edison, please call Human Resources at (800) 500-4723, and choose option 3 for the Employee Information Center. Representatives are available Monday through Friday, 8 a.m. to 4 p.m., Pacific time, except Wednesdays when the center closes at 2:30 p.m., and holidays, or (800) 352-8580 (Telecommunications device for the hearing impaired - TTY).
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Edison International
2244 Walnut Grove Ave
Rosemead
California United States
www.edison.com
