Description
Summary/Purpose
Operations Manager is responsible for increasing profitable growth through efficient coordination of fulfillment teams and implementing process improvements. This includes daily field management activities and helping to achieve financial targets, profit margins and technical metrics as well as assist in growing the business through supporting the implementation of new programs and services. This role will support the General Manager and track and manage Technical, Capacity, Fulfillment and Productivity Metrics.
Essential Responsibilities Include: Other duties may be assigned.
- Perform Budget & Forecast Installation and Service Activity, expenses and revenue.
- Involved in Daily, Monthly, Quarterly and Annual reporting to various stakeholders and matrixed work teams.
- Ability to multi task and THRIVE in a dynamic environment with changing priorities.
- Support retention, recruiting and hiring processes.
- Coordinate and assist in classroom and on site field training.
- Prepare work schedules and assign work. Supervise all fulfillment, quality and other service activities and personnel.
- Manage resources ensuring safety, quality and efficient operations.
- Prioritize field service orders and manage team accordingly including schedule changes as dictated by customer requirements.
- Actively supervise implementations in accordance with established installation procedures.
- Manage ongoing safety procedures and quality assurance.
- Ensure compliance with national, state and local electrical codes.
- Control field related costs; audit field reporting (time, mileage and quality metrics).
- Track, analyze and compile weekly reporting on field activities and effectiveness to ensure that performance requirements are met.
- Prepare for and participate in weekly staff meetings.
- Work closely with end clients to meet and exceed expectations and add value
Requirements
Qualifications/Requirements:
- Bachelor's degree or Associate's degree and combination of relevant work experience
- Experience with Profit/Loss forecasting, general financial and productivity metrics reporting
- Superior communication skills - written, verbal, presentation and relationship management.
- Excellent analysis and reasoning skills
- Computer skills - MS Office Suite, MS Project, field service software, and financial and database application experience
- Ability to occasionally lift or move products of up to 25 pounds
- Ability to travel up to 40%
Qualifications Desired:
- Experience leading installs or upgrades of products in the IT, Telecom, or Utility industries is preferred
- 2+ years in a field engineer or technician capacity
- 2+ years in a Management role
Contact
Comverge
5390 Triangle Parkway, Suite 300
Norcross,
Georgia United States
www.comverge.com
Other relevant information
From the same category : operations
25 Jul, 2024
25 Jul, 2024
