Responsibilities of this position include the following:
- Oversee all activities related to the identification, planning and analysis of functions, processes or systems to improve effective pricing and billing operations.
- Develop and implement new customer service system price offering designs.
- Recommend new policies, procedures, process and organizational designs.
- Develop and manage schedules, resource requirements and costs required to implement system and process changes.
- Lead business billing subject matter experts in research, problem solving, investigation of process/procedure to technical issues. and translate these to specific interventions.
- Lead external and internal benchmarking activities in support of improvement initiatives.
- Collaborate with business, regulation and IT groups on projects and initiatives to implement recommended changes including process and procedural issues, system modifications or enhancements and/or pricing.
- Manage relations, interfaces and interdependencies with other impacted departments in the Company.
- Act as the subject matter expert and provide professional advice on business improvement tools and methodologies for the business.
- Prepare presentations and approval documents for management review.
Requirements for this position include the following:
- Bachelor’s Degree in Business Technology Management, Computer Science, Information Systems or a related field; or the equivalent combination of education and experience.
- A minimum of seven years of related experience.
- Ability to obtain relevant data, evaluate complex situations, develop creative alternatives, provide recommendations, and negotiate and influence outcomes.
- Program design skills including development of interventions, processes, or new or modified programs to meet customer needs.
- Communication and interpersonal skills involving the ability to establish trust, maintain confidence, and understand social behavior and interactions.
- Ability to work with all organizational levels to influence actions and negotiate outcomes.
- Ability to listen and communicate effectively through oral and written means.
- Proficient with the use of personal computers to gather, analyze, and summarize data.
- Project management and leadership skills including the ability to work as a team member, maintain project timelines, budgets, and deliver on commitments.
- Knowledge of research, analysis and consulting techniques, Company policies, procedures, practices, and applicable federal, state, and local governmental laws and regulation.
Preferences:
- Knowledge of utility business process.
- High level knowledge of regulatory business process and designs.
- High level knowledge of mainframe systems/software, COGNOS reporting programming
- Industry knowledge of Energy Utility Environment. Employees must be able to perform the essential functions of the position with or without an accommodation
At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.
It is PacifiCorp's policy to provide and promote equal employment opportunity to all employees and applicants in accordance with local, state and federal laws and regulations governing personnel activities. In accordance with federal guidelines, PacifiCorp is committed to a program of affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, veteran status, national origin, sexual orientation or gender identity.
https://pacificorp.taleo.net/careersection/2/jobdetail.ftl?job=150224&lang=en&sns_id=mailto
Hiring Range: 77,200.00 - 99,600.00
The Compensation Package One very important component in joining the ranks of a strong, stable organization is the ability of the company to provide a comprehensive compensation package.
PacifiCorp takes pride in offering employees a scope of benefits that have both present and future value:
- Competitive salaries
- Bonus plans for non union positions
- Group medical/dental/vision
- Generous time off benefits
- 401K with matching fund component
- Employee stock ownership
- Life insurance
- Education assistance reimbursement for work-related courses
The first thing you will notice about PacifiCorp is that it is a company dedicated to its employees. We invest in those who devote their time, energy and talents towards our common goals.
