JOB SUMMARY
As a Salesforce Technical Architect within Entergy's Customer Systems team, you'll provide senior technical leadership to the team, as well as execute the delivery and ongoing support of Salesforce-based products and services, applications and overall solutions. This role provides the opportunity to engage in the full application lifecycle: from interacting with business customers to understand technology roadmaps and design optimal technical solutions to performing "hands-on" development and support of the applications. In addition, you'll be supporting some of Entergy's most core business processes, such as customer engagement, customer service, and relationship management.
JOB DUTIES
- Curate application design patterns and confirm their utilization. Perform code peer reviews and enforce coding standards.
- Participate in design of key custom coding components.
- Coordinate testing efforts for both projects and support to ensure approach is efficient and sufficient.
- Embrace a continuous delivery environment by administering processes, standards and DevOps tools for version control, release management, automated testing and deployment.
- Develop and maintain capability and technology roadmaps.
- Determine and resolve project dependencies. Ensure sandbox design meets all project needs.
- Provide operational support, ensuring production systems are online and achieving highest levels of availability, including non-business hours.
- Provide routine and emergency support for production applications, including restoration of production environment following outages.
- Provide senior technical guidance to the support team by serving as escalation point for complex support issues, including after-hours support when necessary.
- Track limits and license utilization against existing software agreements. Work with business owners to resolve any additional license needs.
MINIMUM QUALIFCATIONS
Minimum education required:
- Bachelor's Degree in Computer Information Systems, Computer Science, or related technical degree or equivalent work experience
Minimum Experience Required:
- At least 7+ years' solution design experience.
- At least 4+ years of experience in designing/implementing Salesforce solutions
- Experience in operational support, ensuring production systems are online and available.
- Experience in the full lifecycle of design, development, and testing of Salesforce solutions
- Experience in understanding client business needs & objectives.
Minimum knowledge, skills and abilities required of the position:
- Customer-focused approach to accomplishing tasks efficiently
- Highly motivated and ability to work with moderate direct supervision
- Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)
- Good written and oral communication skills
- Knowledge of end-to-end software development lifecycle, including both agile and waterfall approaches.
- Experience with DevOps tools, such as version control, release management, automated testing and deployment.
- Experience mentoring technical teams and guiding technology standards and decisions.
Any certificates, licenses, etc. required for the position
Preferred certifications
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- Salesforce Certified Technical Architect
Entergy Corporation
639 Loyola Ave
New Orleans
Louisiana United States
www.entergy.com
