Are you looking for a new and exciting opportunity in the Account Management field? Schweitzer Engineering Laboratories (SEL) seeks a professional, innovative and detailed individual for our Customer Service Representative position. If you are looking for an opportunity to serve customers, build relationships, and grow in your career, then this position is for you!
Customer Service Representative
Responsibilities:
- Support and promote sales and marketing activities by maintaining regular contact with representatives/distributors and customers.
- Provide support to regional team and Sales & Customer Service division.
- Collect, analyze and report customer feedback on products and services to ensure customer satisfaction.
- Prepare bids and quotations, enter RMAs and orders and monitor order status. Assist with monitoring past due accounts and obtaining customer credit details.
- Plan and organize customer visits, conferences, seminars, training and other marketing and sales activities.
- Review individual CSR metrics to identify and implement improvements.
- Communicate clearly and positively with internal and external customers.
- Continuously identify, measure, follow and improve customer service area processes.
- Understand, create, simplify processes.
- Other duties as assigned.
Qualifications:
- Bachelors degree or related business experience
- Strong computer skills
- Excellent proofreading skills
- Ability to learn concepts and technical details of products
- Strong writing, documentation, and speaking skills
- Ability to learn new skills and assume new responsibilities
- Ability to work cooperatively in a team environment
- Background check results satisfactory to SEL
- Negative drug test result(s)
Preferred Qualifications:
- Minimum 3 years customer service and sales experience
- Database experience
- Experience in technical sales environment
- Bilingual
To Apply for This Position:
We ask all candidates to apply through our website at www.selinc.com/careers. If your qualifications and experience match any of our current openings, please submit your resume or CV for that position so that you may be considered immediately.
SEL sends an initial e-mail response to all applicants at time of résumé or CV submittal. If you do not receive this communication, please check your SPAM filter and make sure your system is not blocking e-mails from SEL. It is important that you ensure your receipt of this e-mail as SEL may communicate future position updates via e-mail.
SEL is an Equal Opportunity Employer.
An Award Winning Company
Schweitzer Engineering Laboratories, Inc. (SEL) has earned a reputation for quality, reliability, integrity, and service. This has enabled us to expand within both the electric utility and industrial markets in many different industries, markets, and geographies around the world.
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Schweitzer Engineering Laboratories Inc.
2350 N.E. Hopkins Court
Pullman
Washington États-Unis
www.selinc.com
