Responsibilities:
- Flexible to move from one job area to another within the Work Management Centre as required.
- Issue/release and complete all regulatory work to the zones field technicians and contractors by way of bulk releases and/or appointments. Monitors status of all FSBI, reg tags and MXGIs and resets to ensure timely completion by the field. Prepare monthly JV's and statistical reports. Contact customers with regards to status of tags and necessary actions to correct.
- Sort and complete all meter work to ensure prioritization is met for billing and meter reading cut-offs. Interface with Billing, Call Centre and Credit to ensure co-ordination and completion of field investigation, special readings and tracers and provide record information. Review all accounts which appear 'Past Due Meter Order', 'Meter Order Unpostable', 'Meter Returned to Shop/Not Removed' and 'Meter Out' listings and initate appropriate action.
- Responsible for completion of payroll for Operations field staff. Responsible for processing of field paperwork such as timesheets, miscellaneous orders, service tickets/progress, value records etc. to ensure work units accounted for and labour hours distributed correctly.
- Receive complaints (delayed service installs, restoration and other) from customers and municipalities. Verify their validity, update appropriate system and ensure complaints are followed to proper conclusion. Receive, input and analyze cut slips to ensure proper restoration work is issued to either company or contractor personnel for follow-up and completion.
- Resolve and complete requests for services, alterations, relays, cut-offs ensuring proper information to field personnel, customers, contractors for prompt follow-up to the requests. Update necessary system with completed information and process charges where necessary. Contact customers with respect to planned work and expectations.
- Responsible for the creation of the premise and SLOC for all market sector requests as well as the assignment of the order and load sheet to the respective constructor.
- Resolve all incoming inquiries from internal and external customers.
- Timely and accurate creation, correction, and completion of work requests.
- Order and follow up on locates, permits, and other dependencies; and assemble locate packages for field.
- Processing invoices, including reviews for accuracy
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Qualifications:
- Previous billing experience
- Secondary school education or equivalent
- Proven working knowledge of, ENMAR, SAP, MAXIMO, GIS, IViewer, NGP (CIAC)
- Proven excellent communication and interpersonal skills and excellent organizational skills to work independently
- Results oriented; able to handle many tasks and maintain a high level of individual and team performance
- Sound knowledge of all company and department policies and procedures
- Excellent keyboarding skills (45 wpm)
- Demonstrated sound knowledge of company standard PC software and Operations paperwork
- Customer Relationship Experience
Mandatory Tests: Vocabulary & Typing
WMC Clerks who apply to WMC Clerk postings will be given first priority based on seniority.
We accept applications submitted via our online recruiting system only (https://careers.enbridge.com).
Enbridge Inc.
3000 Fifth Ave Pl
Calgary
Alberta Canada
www.enbridge.com
Enbridge is an Equal Opportunity and Affirmative Action Employer and is committed to provide employment opportunities to all individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting <44>myhr@enbridge.com.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.
