The LAN/Deskside Technician reports to the Supervisor and/or Technical Manager and provides junior-level support for a 24x7 LAN and associated applications, peripherals and connectivity in a Tier II service desk environment on a nationwide contract. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently or under immediate supervision.
Travel Requirement: This position may require up to 30% travel.
Responsibilities:
- Provide direct technical support to end-users for all IT related issues both hardware and software
- Under supervision, provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and the networks
- Timely respond to system user requests for assistance
- Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs
- Support also includes: install and provide basic support for approved PC software; upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs
- Troubleshoot/upgrade existing operational environment consisting of workstations running Windows 7, Windows 7 (x64) or Windows 8. Associated file and print servers running Windows Server 2012. Windows 2000/2003 Active Directory, Exchange and Enterprise Messaging software. Peripheral devices consist of PDA's, iPhone 5S and iPhone 6, hand held devices and printers.
- Utilizes Symantec NetBackup OpsCenter and deduplication technology.
- May work with Network Operations Center to troubleshoot complex LAN/WAN issues
- Document all work performed and possess ability to write clear and effective status reports
- In a subordinate role, provide technical support for large projects, operations and special events
- Coordinate with senior technical personnel to ensure problem resolution and user satisfaction
- Utilize the Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users
- Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories
- Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
- Continually seek opportunities to increase customer satisfaction and deepen client relationships.
Minimum Requirements
Junior level knowledge of the latest Network Operating Systems and hardware
- Junior level knowledge of backup software and hardware
- Junior level knowledge of Active Directory, Exchange and Enterprise Messaging Software
- Familiarity with WAN Devices, circuits, cabling and telephonic and/or communication technology
- Knowledge of commonly-used concepts, practices, and procedures within the Deskside environment
- Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
- Clearance Not required, however must have ability to clear background investigation by ICE for Entry of Duty (EOD) clearance
- Must be US Citizen
Preferred Qualifications
Bachelors degree
- 3 or more years of related technical experience
- MCSE
- ITIL certification
Requisition/Vacancy No. 160239BR
AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow.
AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply. For further information, please click here at http://www.aecom.com/content/wp-content/uploads/2016/01/EEO-is-the-Law-poster-supplement.pdf to view the EEO Is The Law poster.
AECOM
www.aecom.com
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Please note that AECOM does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, AECOM will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, AECOM explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of AECOM.
