his job classification provides Unisource Energy Corporation residential and commercial customer account support.
Essential Functions: (As defined under the Americans with Disabilities Act, these include the following responsibilities, minimum job knowledge, skills, and abilities. This is not necessarily an all-inclusive listing.)
Position-Related Responsibilities:
- Generate, schedule and complete various types of field activities
- Effectively communicate with field resources
- Update field activities in Customer Information system, including but not limited to connects, disconnects, disconnects for non-payment and reconnects
- Review queues for updated service order activities and communicate to field resources
- Accurately work a variety of customer information system edits in a timely manner
- Accurately perform account maintenance by updating customer information system, as required
- Assist in handling customer inquiries and concerns including ACC Complaints and Inquiries
- Accurately perform quality assurance and records management functions
- Accurately perform statistical tracking, as assigned
- Efficiently perform miscellaneous administrative duties, as assigned
- Effectively communicate, in both verbal & written forms, with customers
- Assists other departments throughout the Company as needed or directed
- Promote team environment; lead by example, represent company professionally
Knowledge, skills and abilities:
- High school diploma or equivalent
- Understanding of ACC Tariffs, Rules and Regulations preferred
- Excellent verbal and written communication skills
- Valid Arizona drivers license with clean driving record
- 10 key and keyboard ability required
- PC literacy and basic software skills (i.e. MS Office Suite, preferred)
- Excellent organizational skills
- Problem solving and conflict resolution skills
- Ability to multi-task
All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct.
UniSource Energy Electric
Canada
www.uesaz.com
UNS is committed to being an equal opportunity employer offering opportunities to all job seekers including individuals with disabilities. If you have a disability that requires special assistance or a reasonable accommodation while seeking employment, please contact us by sending an email to <3>accommodation@uns.com . We will make a determination on your request for reasonable accommodation on a case-by-case basis.
