March 28, 2024
Electric Energy Jobs

Business Process Analyst l - lll

Organization:
Tucson Electric Power (TEP)
Region:
United States, Arizona, Tucson
End of contest:
June 26, 2017
  This job posting has expired
Type:
Full time
Category:
Operations
Description
We are currently seeking a talented individual for the position of Business Process Analyst l - lll in the T&D Operations Applications Department. The successful candidate will work as a member of the T&D support team in partnership with the IS applications support team, providing service, support, solutions and innovation to the business areas relying on the systems under the responsibility of the team.  Identify T&D business requirements, designs functional solutions, performs process improvement activities, and prepares and maintains supporting documentation for T&D Operations areas.  Maintain a broad understanding of clients' business processes and practices.  Monitor system, data, and process errors, and takes appropriate corrective action.  Ensure applications controls are in compliance with audit and regulatory requirements.

Position-Related Responsibilities

  • Initiates and maintains relationships with clients to ensure processes and solutions are integrated to support business requirements. 
  • Gathers requirements from clients for reports and enhancements, and translates those requirements into functional designs used by technical resources to develop solutions.
  • Participates in "As-Is" and "To-Be" business process requirements / optimization sessions with client organizations.
  • Works with clients to develop and maintain current business process maps and documentation.
  • Communicates effectively with business peers, IT peers and vendors to solve business / technical problems and provide appropriate technical solutions.
  • Recommends improvement of existing or proposed systems to enhance the functionality or effectiveness of solutions delivered.
  • Facilitates the interaction between clients and technology providers (internal and external) to implement and maintain reliable solutions.
  • Reviews and approves design documents from technology providers.
  • Maintains application configuration table values to support business rules and application functions.  Keeps associated documentation up to date.
  • Controls and monitors system security configuration settings, granting user access to (or removing user access from) applications according to appropriate authorization.
  • Develops unit test plans.  Tests application patches and changes to configuration tables, programs, and processes. 
  • Performs regression testing and verification for product upgrades.
  • Coordinates client's testing and acceptance of application changes.
  • Provides internal consulting to clients on how to make best use of functionality readily available in the current applications.
  • Develops and/or assists in developing business process aligned application training material. Delivers training to clients one-on-one or in a classroom environment as required.
  • Monitors system, data, application, process, and user errors and performance issues, and takes corrective action as appropriate.
  • Provides level 2 business support to T&D Operations needing assistance with applications and/or diagnosing data issues.
  • Works closely with technical resources as needed to troubleshoot problems and determine solutions.
  • Coordinates incident reporting and tracking with software vendors.
  • Documents problem analysis findings and corrective measures for ongoing support and audit purposes.
  • Works with internal and external auditors to validate application controls and compliance.
  • Directs work of external resources as assigned.
  • Continually increases personal understanding of utility business functions and processes.
  • Performs other job-related duties as assigned by management.

This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Position-Related Responsibilities specific to Level II & III:

  • Gathers requirements from T&D business areas for moderate to complex enhancements, and translates those requirements into functional designs used by technical resources to develop solutions.
  • Analyzes, documents and maps "As-Is" business processes.  Prepares "To-Be" process maps, fit/gap analysis, change impact analysis and/or other business process change related documentation.
  • Facilitates and supports continuous process improvement proactively with clients, considering leveraging existing systems' functionality and capabilities, industry best practices, and other opportunities for improvement.
  • Designs application configuration table values to support business rules and control application functionality as appropriate.  Authors Configuration Rationale and/or other required configuration documentation.
  • Develops system, integration and regression test plans.  Leads system, integration, and regression testing activities.
  • Proactively evaluates application functions and features against business processes, to support current and evolving business practices.
  • Develops and runs ad hoc query reports as needed to troubleshoot problems, fulfill audit requests, and support other client requests.
  • Manages components of large projects under the leadership of a Project Manager or Business Lead.  Leads small projects, preparing all required documentation for delivery of project objectives, as assigned.
  • Mentors other support personnel to enhance their capabilities.
  • This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Position-Related Responsibilities specific to Level III:

  • Represents the business as a Subject Matter Expert for the integration of business processes and technology solutions.
  • Leads requirements gathering efforts for package evaluation and complex development projects.
  • Leads "As-Is" and "To-Be" business process requirements / optimization sessions with client organizations. Performs business process fit analysis, gap analysis and change impact analysis.  Provides analysis to client leadership for review, approval and prioritization.
  • Plans multiple project assignments and coordinates priorities with team leads and clients.  Works as business lead on large projects, under the leadership of the Project Management Office.  Leads projects with moderate complexity or sensitive issues, preparing all required documentation for delivery of project objectives, as assigned.
  • Coaches and mentors less experienced team members.
  • Develops and/or assists in developing business process aligned application training material. Delivers training to clients one-on-one or in a classroom environment as required.
  • Monitors geographic information system, data, application, process, and user errors and performance issues, and takes corrective action as appropriate.
  • Provides level 2 business support to T&D clients needing assistance with GIS applications and/or diagnosing data issues.
  • Works closely with technical resources as needed to troubleshoot problems and determine solutions.
  • Coordinates incident reporting and tracking with software vendors.
  • Documents problem analysis findings and corrective measures for ongoing support and audit purposes.
  • Works with internal and external auditors to validate application controls and compliance.
  • Directs work of external resources as assigned.
  • Continually increases personal understanding of utility business functions and processes.
  • Performs other job-related duties as assigned by management.
  • This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
Requirements

Knowledge, Skills & Abilities

Level I Minimum Qualifications:

  • High school diploma or GED.
  • Effective communication skills, both verbal and written and proficiency in conducting productive meetings.
  • Effective critical listening, analysis and problem solving skills.
  • Ability to articulate thoughts and ideas to others, including facilitating communication between business and technical personnel.
  • Effective time management with demonstrated ability to multi-task priorities and deliver assignments on schedule.
  • Strong analytical and conceptual skills.
  • Demonstrated ability to work independently and to effectively participate in a team project to achieve required functionality within budget and timeframe.
  • Ability to establish and maintain a high level of customer trust and confidence.
  • Ability to effectively adapt to rapidly changing technology and business.
  • Strong knowledge of applicable PC programs and MS-Office tools (Excel, Word, PowerPoint, etc.).
  • Bachelor's Degree or 4 years of experience in a related business area or an equivalent combination of education and experience preferred.
  • Demonstrated expertise in the business area of support preferred.
  • Demonstrated experience with application testing preferred.
  • Demonstrated effectiveness within an application support role combined with the ability to define business solutions using the appropriate technology and/or process solution preferred.
  • Desired: BPA certified

Level II Minimum Qualifications:

  • Minimum qualifications for Business Process Analyst I plus:
  • Superior analytical, relationship management, facilitation, project management and problem solving skills.
  • Ability to use query tools (e.g. TOAD).
  • Ability to develop management style reporting and presentations (e.g. PowerPoint, Excel).
  • Demonstrated ability to work with all levels of management and workforce.     
  • Two years of utility experience in a related business area preferred.

Level III Minimum Qualifications:

  • Minimum qualifications for Business Process Analyst ll plus:
  • Demonstrated strong project management capabilities, including the ability to prioritize and meet deadlines, with emphasis on accuracy and attention to details.
  • Demonstrated ability to maintain project budget and stay within budget.
  • Demonstrated ability to recommend innovative solutions to support complex business requirements.
  • Demonstrated leadership and innovative skills.  
  • Five years of utility experience in a related business area preferred.

**This position may close at any time

For more information about UNS Energy Corporation, visit http://www.uns.com

Contact

Tucson Electric Power (TEP)

1 S Church Ave - Ste 100

Tucson

Arizona United States

www.tep.com


 From the same category : operations