Eaton's Lighting Division Architectural Products Group has an immediate opening for a Customer Sales Representative. This position will be located at our Aurora, CO facility.
Position Overview:
The primary function of this role is to provide Eaton's Cooper Lighting customers, agents, distributors, end users, potential customers, internal customers and Field Sales with information on product, delivery, pricing, claims/returns and quotes. This fast-paced role will manage customer orders, including order entry and order changes. This individual will be responsible for expediting orders and shipments with operations as well as maintaining accurate customer information, validating price, commission, verifying order terms and conditions, quantity and date information. The position will emphasize our world class customer service to continue our competitive advantage which contributes to the growth of the business.
Essential Responsibilities:
- Partners with customer contacts and field sales to provide exceptional service through phone and email communication. Acts as a liaison between the customer and operations.
- Manages/enters new orders from customers through internal programs such as Flash, SAP order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers, using established business rules.
- Proactively communicates with internal and external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with planning and operations to verify lead times, confirm scheduled order completion dates and communicate special handling requests.
- Maintains accurate and organized order files, order acknowledgments, internal notes and customer contact information in appropriate software systems.
- Expedites orders to meet customer deadlines; processes emergency and/or expedited orders and shipments in a timely manner; provides customers and/or distributors with product information; and prepares price quotations.
- Authorizes RMA (Returned Material Authorization) requests and issues RMA numbers. Investigates claims by conducting fact-based investigation and working with operations and Quality personnel.
- Manages service and warranty orders.
- Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.
- Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships.
- Performs additional duties as assigned.
Basic Qualifications:
- Bachelor's degree from an accredited institution
- Minimum of 1 year of experience in customer service, inside sales or pricing
- No relocation benefit is being offered for this position. Only candidates that currently reside within 50 miles of Aurora, CO will be considered.
- Must be legally authorized to work in the United States without sponsorship.
Position Criteria:
- Strong interpersonal communication skills
- Understanding of Sales and Marketing strategies
- Strong customer focus and service oriented abilities
- Computer proficiency and data entry skills, including proofreading, MS Word and Excel, SAP or CRM application
- Team-oriented and collaborative mindset
- Ability to think outside of the box
- Phone skills and customer communication skills
- Organization and time management skills
- Drive for results
- Conflict resolution, negotiation and problem solving abilities
- Strong analytical skills and business acumen
- Ability to multitask effectively
- Adaptability
Preferred Qualifications:
- Bachelor's degree in Engineering or Lighting Design from an accredited institution
- Lighting and/or electrical industry experience
- SAP experience
Job ID 025529
Eaton
1000 Eaton Boulevard
Cleveland
Ohio United States
www.eaton.com
