November 19, 2017

AEP Ohio to begin smart meter installations for many Delaware customers

August 23, 2017

AEP Ohio, a unit of American Electric Power (NYSE: AEP), is rolling out smart meters to nearly 900,000 customers, beginning with Delaware on Aug. 21. The smart meter installations will first move through the central Ohio area and continue throughout AEP Ohio's service territory until completion in February 2021.

Smart meters are proven technology. In 2009, 132,000 AEP Ohio customers received smart meters as part of the company's gridSMART demonstration project. Due to its success, the Public Utilities Commission of Ohio approved AEP Ohio to install smart meters across its service territory.

Smart meters provide multiple benefits to customers:

  • During a storm, AEP Ohio will have the ability to ping your meter to know if you still have power helping determine where the outage issue may be centralized, leading to a faster restoration time.

  • Smart meters send your electric usage data to AEP Ohio throughout the day eliminating the need to access your property for meter reading and simplifying the billing process by doing away with estimated bills.

  • Enables new features and technology that will help customers manage their energy usage from a smart phone, tablet or laptop.

"AEP Ohio is working hard to bring the best technology to our customers," said Julie Sloat, AEP Ohio president and chief operating officer. "Installing smart meters will allow us to continue our commitment to delivering reliable service, while providing our customers more information to better manage their energy usage and save money - without sacrificing comfort."

Customers receiving a smart meter will be notified by mail and phone approximately 10 days in advance of the meter exchange. The installation process is simple and quick, with a brief power disruption of only a few minutes. AEP Ohio is asking customers to ensure there is a clear path to their meter and that pets are secured on the day of installation.

Smart meter installation locations for the project were selected in a way to maximize customer benefits. Most customers in the following communities are slated for installation in 2017. AEP Ohio hopes to offer all customers a smart meter through another future installation phase. 

  • Delaware
  • Lewis Center
  • Sunbury
  • Johnstown
  • Galena
  • Westerville
  • New Albany
  • Pataskala
  • Powell
  • Worthington
  • Dublin
  • Amlin
  • Plain City

For more information about smart meters and to find out if and when a specific address is slated for installation, visit or contact the smart meter call center at 1-855-872-6446.

About AEP Ohio

AEP Ohio delivers electricity to nearly 1.5 million customers of AEP's subsidiary Ohio Power Co. in Ohio. AEP Ohio is based in Gahanna, Ohio, and is a unit of American Electric Power. News and information about AEP Ohio can be found at

American Electric Power is one of the largest electric utilities in the United States, delivering electricity and custom energy solutions to nearly 5.4 million customers in 11 states. AEP owns the nation's largest electricity transmission system, a more than 40,000-mile network that includes more 765-kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined. AEP also operates 224,000 miles of distribution lines. AEP ranks among the nation's largest generators of electricity, owning approximately 26,000 megawatts of generating capacity in the U.S. AEP supplies 3,200 megawatts of renewable energy to customers. AEP's utility units operate as AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana and east Texas). AEP's headquarters are in Columbus, Ohio.

AEP Ohio Media Relations
1-866-641-1151 or 614-883-7999

For more information

AEP Ohio

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