Northern Powergrid
Northern Powergrid Online Service Helps Support Customers with Visual Impairments or Literacy Difficulties

June 8, 2017

Northern Powergrid's investment in online technology is making getting information about power cuts, a new electricity connection or investment in the region's power network more accessible for people with a visual impairment or literacy difficulties.

The company, which is responsible for the network that delivers electricity to 3.9 million homes and businesses across the North East, Yorkshire and northern Lincolnshire, improved its website by including a new Browsealoud service, which is proving to be a major success with 1 in 10 customers visiting the site, accessing the service.

The service makes information on the electricity distributor's website more accessible by offering guided audio narration and the ability to save online content as audios files.

Siobhan Barton, Northern Powergrid's head of stakeholder relations, said: "With some 100,000 hits per month, Northern Powergrid's website is a key communication channel that keeps our 8 million customers informed. 

"As part of our commitment to ensuring that vital information is accessible, we invested in Browsealoud to deliver web content translation and a website out loud' narration service. The service empowers our customers with a visual impairment or literacy difficulties by allowing them to select simplified page layouts and highlight and zoom in on information making it easier to view and understand.

"Since launching the service, our web statistics indicate that Browsealoud is being used by around 1 in 10 visitors to the site.  Some of our customers are downloading information from our site as MP3 audio files to listen to at a time that better suits them, helping us to deliver customer service that is responsive to their needs.

"Local people who don't speak English as their first language can also use the service which offers basic translation into more than 50 different recognised global languages."

The service is also available for customers accessing northernpowergrid.com from their smartphone. Customers can also use their mobile to report a power cut or can follow Northern Powergrid's Twitter (@northpowergrid) and Facebook pages for regular updates and advice. The company's 24/7 contact centre is also available to support customers and report any safety concerns. Customers can call 105 the, free and easy-to-remember, power cut phone line.

For more information:

Northern Powergrid

Link http://electricenergyonline.com/detail_news.php?ID=642406
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